| Address: | Pune, Maharashtra |
I have purchased a Sony Xperia SP phone from Snapdeal online
shopping on 22-May-2013. I received the product on 27th-May 2013.
After receiving the product I found that there is some problem
with the Camera (Pictures are not of that quality as mentioned,
they are very blur in nature!). So I went to Sony service center
in Pune, Pimpri-Chinchward Location. Now I got shocked when they
refused to give service for my phone by saying that this is
"out-of-country" phone means a GRAY market phone and we will can
not give service to this unauthorized product! So now I
understood that this is an illegal product that has been sold by
Snapdeal to me. So I called Snapdeal customer care and told the
all story. They were not gentle and asked me to wait for 24 hrs.
But after 24 hrs. I did not get any call from them, so I called
them and they responded me very badly saying that wait for 48
hrs. I told them that this is a mental harassment and I am not
happy. I told them that resolve the issue as soon as possible,
give me the reason that why this illegal product has been sold
otherwise I will file a complain against you in Consumer court.
The shocking reply was go and file complain, nothing will happen,
and there attitude was showing that they dont care about the LAWs
and consequences. I am very frustrated and depressed, please help
me. I want justice and compensation for all this harassment and
illegal activities that made me feel embarrassment at Sony
service center and locality.
The details of the product:
Snapdeal Product Order ID: [protected]
Order date:[protected]
Product Name: Sony Xperia SP
Product Model #: C5302 (Black)
Complain ID (Snapdeal):[protected]
With regards,
Arit
Ph#: +91-[protected]
Email: [protected]@gmail.com
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