Sony Ericsson / Wt19i — Replacement of Sony Ericsson WT19i

Address:

Bangalore, Karnataka

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Sony Ericsson WT19i

I had purchased the above mentioned phone on April'12 and due to hardware issue,I had to give it to one of the service center to fix the same. They took correct 2 months to return it back and the issue was not fixed at all. The very same day when I received i found the same issue again. Clearly, no work was done on it. Moreover, the condition of the phone when it was given and that on return was totally a real turn down. The phone was handled in very good care and was almost scratch less. But when it came back from the service center, there were few damages and scratches on the phone. I had purchased the phone at a very dear price. As a customer I don't deserve such kind of behavior and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that my faith in Sony remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Somen Biswas