[Resolved]  Sony Ericsson Xperia X10 Mini — Not ready to repair the phone.

Sony Ericsson — Handset Repair

I purchased W20 model in the month of July but after 1 month its Flap connector is giving me prolem, whenever i open the flap the screen flickers, it is working fine if i dont open the flap. I went to authorised service centere, last 1 month they are saying that part is not available. its been 1 month my phone is with them only.

xperia mini x10 — bad service from service centre

I bought the handset sony xperia mini x10 8 months back within
One month it develop scratch on it later on the whole screen got scratched
I showed it to the service centre at borivali Mumbai they told me it won't be covered in warranty and it would be charged around 1150 rs. I accepted it asked him to repair it but answer was they don't have part it will take some time but now after 1 1/2 month later they are telling me that the part would cost me around 4250 rs only for front panel which they say was damaged due to heat.
I m really not happy with the product and the service given by the authorised service centre of sony erricsion for charging me excess amount

sony ericsson xperia x10 mini — weird symptoms....

Hi all,
This is Nikhil, so called proud owner of SONY ericsson Xperia Mini phone, which was purchased from Puntambekar's Sony showroom,Aundh Pune on 4th Jan 2011.

it was hardly 6 months and the phone started showing wierd symptoms viz:

1: restarts automatically while on call.
2: speed and performance has been terrible, takes ages to respond,
3: restarts multiple (3-4) times consecutively.
4: takes ageas to select a network.
5: phone was not restarting even after plugging the power supply on.

the phone was never drenched in water, never overcharged, neither it ever slipped out from my hand and hit the ground.

reason iam writing this is because i also own a SONY ericsson M600i which i have been using since 8 Years and i have never ever faced any issue with this phone. this is what prompted me to go for another sony phone.

So i went to an authorised service center at Shivajinagar Pune.

As my phone is till in warranty period, the service center guys took 5 days, and then they returned the phone saying that there is no issues with the phone, we just upgarded the android versionand a few softwares.

i checked the phone it was restarting, and when i informed the guy who repaired it, he said there is no issues with the phone, chnage ur sim card, as many a times due to sim card this happens. Hard to digest but thats how he explained.

i had an arguement with him... all in vain. i felt like checking it for few more days as the phone was now switched ON which was not the case when i gave it for servicing.

the perfomance of the phone has degraded even more, and this is the worst type of service i have ever experienced in my life and that too with a brand name SONY.

i dont think so i would ever suggest any one to go for sony phones....

Sony Ericsson — Phone not getting repaired

Hi Sir/Ma'am,

I bought a Sony Ericsson phone 6 months back and the phone is under warranty, I faced some issue in it's touch pad and they asked me to submit the phone to the Sony Service Centre and committed me that the phone will be repaired within 10 days. but after 14 days the phone was not repaired and they told me in next 3 days the phone will be repaired and returned to me, but today after 22 days also my phone has not got repaired and they are telling me they can only update me till evening when the phone gets repaired. They are still not sure that they can return me my phone today.

I am extremely disappointed by there service and in last few days I had spent almost 500 Rs sending SMS & calls, which I used to do using application on my Smart phone. I was using that phone for my official work mails too, which I am unable to do now and need to give a call to my colleagues for any official updates.

I have called the customer care almost 10 times to get the updates in last 7 days and every time i got same reply that they have taken this as a high priority, but nothing has been done yet to repaire my phone except just wordings.

And this also effected my personal life also, that i can't mention here.

Please i am requesting you to take some action against Sony Ericsson so that others can't face this type of problems.

My Phone is Sony Ericsson Neo-V and the complaint Number I raised in Sony is 93360357. I had talked with Tilak, Madhav, Bharat, Rahul (Floor Manager)

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope all your concerns are resolved soon.

For more assistance on this issue, you can call us at our official direct toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team