Sony Mobiles — complaint against warranty repair policy

Address:

Bhopal, Madhya Pradesh

i purchased a smart phone from bhopal 10 months back.It was a sony XPERIA U (ST25i) phone which i bought for about Rs 15,500.At the time of purchase i took the boxed piece home and opened it. I put the sim inside but the sim card didnt actually connected.As it was a new phone for me,i went back the very next day to the dealer and told him that the phone is not detecting my phone.He checked and found out that the SIM slot had a faulty pin that is used for sim detection.As it was a brand new phone he asked me to submit it back to them as they will further send it back to the service station at chennai and see what was wrong.After 4 days they realised that it was a manufacturing defect and so they replaced my phone and gave me a brand new one.I have been using that new phone from the past 10 months now. I never changed my sim card in these 10 months time as i stay in tamil nadu,away from my parents who live in bhopal.But recently i came back to bhopal and so i felt a need to change my sim card.I took the sim out and put the other one inside.But the phone didnt make any 'click' sound while sim insertion and i realised that something went wrong.So i left the sim inside the phone and didnt try to take it out as i was certain that it might break the sim pin.I came to the sony service centre in MP NAGAR bhopal and asked the concerned official to take my blocked sim out.He took it out himself and realised that the sim was properly inserted by me earlier.but still the sim pin got damaged.I asked the official that what should be done about the problem as my phone is not detecting any sim card that is being inserted.He said that 'it comes under physical damage and will not be covered under warranty.I[censored] want your phone fixed then you will have to pay Rs 7000+ as you will need a new mother board as this one is now damaged'..i asked him that the sim card was properly inserted and if still the pin gets damaged then it comes under a manufacturing defect and not under physical damage.The official guy told me that this matter is related to user tempering the phone and there is nothing we can do about this..what do you expect from the consumers?? they cant pay Rs 7000 for a phone priced Rs15000..!!! Its almost half the price of the phone.The service centre people are not ready to cooperate.They openly say that 'i[censored] feel like complaining,then go ahead'..What kind of business you call this? This is just a way to loot the consumer.If there is a manufacturing defect then the consumer shouldnt pay for it.please pay attention to this matter..