Sony / Mts27i Sola — No Response and No updates on status

Address:

Mumbai City, Maharashtra

Hi Sony Mobile Team / Customer Service Manager,
Reg:- Sony Mobile - SOLA MT27i

On 23rd June 2012, I purchased a SONY Sola - MT27i Model from Vijay Sales, Hub Mall, Goregaon E, Mumbai.
I am very disappointed because your product has not performed at all, as it should be. Initially there were issues with Speaker, battery & Touch Screen, for which I had shown to service center on 28th July 2012 at Mobile Technology, D.N. Nagar, Andheri.
Details -
Workorder # SE[protected].
IMEI / Serial # [protected].
Issues reported -
1. Touch screen issue - Phone was unable to unlock when I slide the unlock button from touch screen, Menu options were not scrolling.
2. Speaker issue - If I use speaker to play any video, song or calls, then the voice was cracking, it was not clear.
3. Battery issue - Battery drained out very frequently, I'd to charge my cell 4-5 times a day.
Where service cente guys confirmed above mentioned issues & said they will give a replacement. I got my mobile repaired only on 21st Aug (Almost a month).
I got new IMEI / Serial # [protected].

Now the handset I received after repairs was worse than the previous one, was having more issues, like Wi-fi not working, Network drops out & phone un-responsive, many buttons not working, I tried one day using this phnoe but very next day again submitted to service center.
Details:-
Workorder # SE[protected].
IMEI / Serial # [protected].
Issues reported -
1. Wi-Fi not working - Phone was unable to ditect & connect Wi-Fi connection. From Menu Settings --> Wireless & Netork settings, unable to check / un-check Wi- Fi options.
2. Network drops - Phone went unreachable, Network bar was showing 'no netowk'. I'd to restart several times (I restarted 12-15 times in day) to get the network back.
3. Again phone un-responsive / many buttons not working - I'd to restart several times (I restarted 12-15 times in day) to get the handset working.
So, now phone is again at service center & service center guys tried flushing & installing new software on it. It took almost 3~4 hours at service center. Now these guys reported that they will replace / repair it again, they might have to send it to Chennai & again it will take more than 15 working days.

However I am not sure how my next piece will be.

I called on Sony Mobile toll free # & opened a case # 93536268.
I spoke with Mr. Naveen Sharma, he recorded all my case & queries & then told me that he can not escalate my case as none of Manager / escalation team will be available at the moment, as it was off working hours (it was 06.30pm IST) & requested me to call again between 09.00am ~ 06.00pm. So having no other option, I called again on Sony Mobile toll free # around noon. I got Mr. Nitin on phone & he confirmed that my case will be escalated to proper channel & requested me to wait for three working days, also both of these tech supports suggested me to write a mail with all detials.

Now my question are -
1. Hardware repairs are already done, flushing & installing new software is also done, what else is remaining, which will take another 15 working days to work on?
2. I paid 19,989/- for this phone & of course a Brand name like Sony XPERIA, but I can't enjoy the product, the phone is not with me & in your service center for more than a month, then why I am paying for (20K ?? )?

I have been using Sony Products since long time and was very happy with it but now after this case I have to think otherwise.

To resolve this problem I would appreciate if you give me either cash back or I would like to go for other brand new (NOT repaired one) SONY smart phone model.
I look forward to hearing from you and to a resolution of this problem. Please contact me at [protected]@hotmail.com or +[protected] at the earliest.

Hi Sony Mobile Team / Customer Service Manager, (SES[protected]

Reg:- Sony Mobile - SOLA MT27i


Could you guys pls try to understand our frustration?

My Sony handset is in service center for more than two & a half month, many times I called on service center number but no proper information given about repairs of my Sony handset.

I am requesting you to go through entire mail chain below & do the needful.

Having no other options left I've Tweeted & FB'ed on Sony Mobile pages. I hope atleast now Sony team will help me with replacing my Handset with new one.