Sony / Sony Xperia Sk17i — Harassment from customer care , no resolution to problem

Address:

North West Delhi, Delhi

I have purchased the Sony Xperia mobile phone in October 2011. Since i have purchased the phone it was giving problem of dropping calls and my friends sometimes couldn't call me because for them i come out of reach. Initially SONY customer care told me that its a network issue not an Mobile issue. But after twice changing my sim i found that its the mobile that is faulty.
I have submitted my phone on 5 september 2012 to sony xperia service center. First it took 2 months for them to repair the phone, and then when after two month long wait when recieved my phone its problem has not rectified. So essentially my 2 months wait gone all wasted. When i complained again on phone that its not rectified they says it will take another 10 days so i asked if it didnot get resolved then what will u do .. They have no answer .They have no such policy.
I am fully mentally thrashed and i get no positive response from customer care. I seem to have wasted my Rs 16000. Is there any help court can provide me. I feel looted by Sony.

Amit Goyal
[protected]