Sony Xperia Miro — No response. Call been kept on hold.

Address:

Tamil Nadu

To whom so ever it may concern. January 2013 i bpught SONY XPERIA MIRO in chennai, tamilnadu. My phone started hanging (RAMPDUMP, low/no voice, etc.,.) I gave it for repair on 22nd march at ACEL FRONTLINE, Greams Road, CHENNAI and till date i did not get any satisfying response from your company or the service centre. I'm very upset with your customer service and forced to share my one of the very bad experience with big companies like your as you claim so before making a customer buy your company product. Till now I've spoken yo MR. TRILOK, Mr. KUMAR and Mr. SIVARAMAKRISHNAN. Mr. KUMAR offered me to exchange my MIRO to XPERIA U and asked for additional 2000rs. When i rejected the offer because it was out of my budget he answered in a very uncaring way. He told me, "I'm telling for your good self only." For 6 long months I had thought good self for myself and bought SONY MIRO for Rs.13000 which was Rs.3000 more than my budget. I believing on SONY's quality and brand name extended my budget for Rs.3000. None of their representatives are replying or attending my call. Once Mr. TRILOK had put me on hold for 10MINS. from past two days my calls are kept on hold for 30MINS I'm very upset with their customer service. I need to leave for rajasthan on MAY 1st for my sister's marriage, being the reason why i bought this phone. For your information, Like him even I work and i cannot afford being on hold for such a long time. Please be kind enough to take my case seriously. Waiting for your VALUABLE reply as people say.