[Resolved] Bharti Airtel - Prepaid Mobile Service — money loss due to wrong information | |||
3 month ago i brought new airtel connection ([protected]). I usually do recharges using Internet, airtel.in or paytm.com. I wanted to recharge for a internet plan which i check on the service *567# provided by the airtel, and for more detail i checked their website airtel.in and saw the plan as follows: Rs 149 - unlimited internet(2GB+data) for 30 days. i tried to recharge using airtel.in Online recharge service but it did not went write. i tried twice but even after my online payment was successful it did not happened. i called customer care for support but their response was poor. i tried using the paytm.com and recharged successfully but the result was wrong i got 1500 airtel to airtel minutes instead of the unlimited internet. this way i lost 149 rupees for nothing as my airtel to airtel calling uses is very less. again i called customer care and they told me that, "you get internet plan on RC149 if you do recharge from airtel.in or else from airtel retailer". i went to do recharge from retailer and again recharge for rs 149 and again i got 1500 airtel to airtel minutes instead of the internet plan. this way i lost 298 rupees unnecessarily due to the wrong information placed on the airtel.in and on *567# service. following are the recharge details. also there is another wrong detail on the airtel: when i dial *123# to check my balance a plan is displayed there : unlimited internet for 1 day dial *567*1# but when we dial, it displays invalid option please dial *567# the unlimitid internet plan is actually of rupees 148 on internet which on their service *567# and airtel.in is not mentioned. which i saw after getting second time wrong recharge on the offer banner on the retailer's wall. 1. recharge amount 149 using paytm.com on 20-December-2012 near about 5PM 2. recharge amount 149 from retailer on 20-December-2012 near about 7:30PM i called customer care from my number as well as other airtel number but instead of providing solution they put me on hold and disconnected. attached photos: airtel.in.png - the screenshot showing the recharge details on the airtel.in airtel_transaction_status.png - failed recharges from airtel.in refunding of one of them is not even under process. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Bharti Airtel — amount wrongly by airtel
i am a airtel rajasthan customer, my mobile no [protected] is been debited by airtel with Rs. 75 regarding a service which i never started and despite my several complaint i have not been able to get a decent response can anybody helpMy email is [protected]@yahoo.co.in
M.No. [protected]
Airtel Prepaid — Wrong Information, loss of money
On 10 March I have called customer care to enquire about the details of the 23 Rs recharge- I was told it was for 35 paisa/min STD call rates, valid for 15 days.I was NOT TOLD that this call rate is applicable only to the first 35 minutes per day.
Due to this, I have made calls, and I have been getting a deduction of 1.50 Rs/min. On 13th, 14th, 15th and 16th I have called customer care to enquire about the charges, and again and again I have asked what the benefit is supposed to be. I was again informed the same details, AND AGAIN I WAS NOT TOLD THIS WAS ONLY VALID FOR THE FIRST 35 MINUTES. One customer care executive told me that the deductions are wrong, and I will be refunded all my money. Believing this, I have continued to use my cell phone to make calls.
Today, after about the tenth time I have spoken to customer care regarding this issue, I was informed that this is only for the first 35 minutes.
In the mean time, I have suffered a loss of 375 Rs, due to the misinformation given by the customer care.
I have spoken to a Nodal officer, Deekshita, at the number[protected]. She spoke to me for nearly half an hour investigating my problem, then put me on hold, and then cut the call, after keeping me on hold for a further five minutes. No resolution was given to me.
I am extremely upset, and DEMAND THAT THE REFUNDS THAT WERE PROMISED TO ME SHOULD BE MADE.
How can you make the customer pay nearly 400 Rs merely due to the ignorance and misinformation of your customer care people?
If you do not refund the money, I will write to the newspapers and will take the issue to consumer court.
my name is v chaitanya kumar
my mobile number is [protected]
i loss my money three times first time 5 rupee second time 5rupee third time 10 rupee loss my money nothing to reasion
my mobile number is [protected]
i loss my money three times first time 5 rupee second time 5rupee third time 10 rupee loss my money nothing to reasion
Airtel Prepaid Services — internet services on mobile
My no. is [protected].I have taken airtel internet connection on my mobile 10 days back.Still it has not been activated,Iam not able to speak to any of the customercare people.I have called several times initially somebody talks and tells that they will connect me to the team manager and the phone gets disconnected.This is ridiculous,my money is going waste.I had been to the Airtel relationship center at 6th block circle Rajajinagar, Bangalore.but there was no response from the people there,they showed no interest at all.They behaved as though it was none of their business.This is the worst response I have ever seen.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Bharti Airtel — Wrongly treatment of Recharge amount
Airtel Facts:1) Phone nos [protected] and [protected]
2) Easy Recharge of Rs 250/= each on above two numbers around 6th May '10.
Result:
1) Only Rs 50/= talk time was given each.
2) One paisa One minute scheme withdrawn.
3) Now per call charge is coming Rs One.
4) Toll free no 198 is not responding.
Trend:
Earlier Jokes,IPL match subscription,News Subscription were being activated by the operator without my knowledge or without being asked.By the time you request for deactivate lot of money was drained.
Conclusion:
Is this a new way of Increasing revenue???????????