[Resolved]  Matrix Mobile — Billing issue

Address:

Kerala

Hi

I am Ajeesh Damodaran, taken a matrix sim card (+[protected]) on sep 30 2012 at Cochin international air port Kerala.The customer executive Mr.Rajeev (91-[protected]) who was given the connection for me. When i took the connection he told me that it is prepaid connection and i have to pay only Rs 500 and will get free calls for Rs 500.He asked me the copy of my credit card and address proof and he told me the amount 500 i need to pay only after getting the bill.He told the credit card copy is only for security purpose and the company won't take the money from my credit card.

So i used the sim card four days in malaysia (Oct 01 2012 to Oct 04 2012). After one month i have received a bill and it mentioned that i need to pay rupees 3329.99 for the usage in Malyasia. When i called the matrix support at kochi (D C Johar & Sons Pvt Ltd, 3rdcfloor Noor trade Center, Market road Ernakulam , Cochin-682011) they were telling that this is a not prepaid connection and it is post paid only. But you will get a free calls for Rs 500 and there was a mistake in the bill generated. So i told the billing section executive this is cheating and i won't pay money for this incorrect bill. After 10 days later they withdrawn the money Rs.3330 from my credit card with out my permission.

Because of this reasons i have submitted a dispute form at my credit card provider and planning to move legally

Regards
Ajeesh
Mob-91-[protected]