Samsung Electronics Co. Ltd — Display not coming in Samsung mobile; Frustrated with Samsung Mobile service

Address: Lloyds Rd, Royapettah, Chennai, Tamil Nadu 600014, India, Uttar Pradesh

Website: samsung.com/in

Dear Sir/Madam,
I am a Research Scholar in IIT Kanpur, India. Sometimes back, I purchased a Samsung mobile. After 1 month, I started facing problems in this mobile. The mobile phone’s sound became lower. The phone was switching off automatically. I complained Samsung service centre about this. But they didn’t entertain this kind of problem and asked for extra charge if I wanted the phone to get repaired by them. But I didn’t pay them as my phone was under warranty and thus my phone didn’t get repaired. But some 1 month ago, the phone got a new problem that at the screen, the display is not coming but other functions like incoming and outgoing call service etc. is working smoothly. When this time, I went to the Samsung service centre, they again asked for extra charge for the phone to get repaired by pretending that it is due to moisture problem while I can surely say the mobile doesn’t have any moisture content in it. They told me that I would have to pay Rs. 2700 if I wanted to get the mobile repaired at the service centre while the mobile’s cost is itself Rs. 3250 and it has been just 5 months since I purchased it i.e. the mobile is in complete warranty. Still, the Samsung service centre is asking for repair charge for the phone to get repaired.
I am a very busy man working as a research scholar at one of the best research institution of world i.e. IIT Kanpur and Samsung’s this kind of responses have really frustrated me. Here in IIT Kanpur, I have a lot of friends who use Samsung mobiles but now with Samsung’s such a kind of service, they are saying that they will never purchase any Samsung product in their life. In other companies (like Nokia), the service is very good but Samsung company asks for extra charges for repairing the product already covered under warranty. What kind of service is it? I am thinking of taking this complaint to consumer court in spite of my busy schedule. But, I once again want to request to please repair my mobile without any charges as soon as possible as I am having a lot of problem without the mobile. My Samsung mobile’s details are given below:

Samsung’s Complaint (or Reference) No.: [protected]
Model: GT-C3322
IMEI 1: 355160/05/124846/9
IMEI 2: 355161/05/124846/7
Purchasing Date: 25 Feb., 2013
Problems description: Display not coming, Sound became low, Mobile gets switch off automatically

Thanks
Sandeep Sahu
e-mail: sandeep.[protected]@gmail.com