Sony Ericsson — Regarding service centre

Address:

Maharashtra

Hi,

I am very dissapointed with the service of sony errricson. I give my phone(sony xperia arc s) a week back for repairing in Shivaji nagar Service centre,Pune.It was having following problems
1. phone gets restarted automatically.
2. doesn't boot properly(was not able my home screen and only sony and erricson logo was getting displayed).


I was given time of 2 days and I call them many a times but they didn't respond even a single time. they finally responded after 4 days and I was intimated that my phone is repaired and I can collect the same from service center. But when I received my phone back it was in worst condition, it was not even getting charged and was totally dead(Even the Ericsson and Sony logo was not displayed). They didn't even bother to listen to the customer.
This was seriously not expected from company like Sony Ericsson.
They said that the mother board is damaged but this is not possible as my phone was never mishandled.

I am escalating the issue against the shivaji nagar service center. I am expecting positive response from your side.