[Resolved]  Virgin Mobile - Tata Teleservices Limited (Ttsl) — Cheating and fraudulent claims by company

Address:

Thane, Maharashtra

Virgin mobile CDMA Prepaid service complaint (Area –Rest of Maharashtra) - [protected]
I had done Rs. 18 online recharge from company’s website and as per the pack I was supposed to get benefit of local calls @30 paise/ min and 100 local sms free for 30 days from date of recharge i.e 1st dec 2012 (as mentioned on the website for offers available to my mobile number). I do this recharge regularly and get 30 days validity and their is no change in validity on website. But my validity got over within 3 days i.e. by 4th Dec 2012. I contacted customer care around 12 am on 5th Dec 2012 the representative asked me to call in the morning as their system was down, so since 10 AM I am trying to establish contact with customer care, initially I got connected to customer care but before I could raise my complaint the call automatically got disconnected and since then I m getting busy tone, it has been almost 3 hours that I m getting busy tone, seems company has blocked the customers from contacting them. In past also I seldom get contacted to customer care, even I can’t access my online virgin mobile account and I also tried to register complaint from virgin mobile website but there is some website error and complaint cannot be registered. I feel mentally harassed and cheated by the company. I hope to resolve this complain at earliest. By that time I m exploring legal options to sue the company for the harassment caused by their approach.