[Resolved] Vodafone — fraud & no services | |||
respected sir, i am karna desai last ten year i am vodafone user. from last three month my number is closed. main problem is : i use blackberry plan of 599+services tax. then after company charge me 600 rs vodafone live charge. according to your customer care executive i rejister complaint on 144. then also company charge 600rs. then i send complaint mail but there is no reply. then my outgoing & incoming is closed. then after few month your customer care executive named NIVEDITA ([protected]) call me on my second number & told me for settlement. accoring to our conversation i pay 2000rs & remaining amount cancelle. then i pay 2000rs then she started my number then in few days she told me that she mail my request for cancel my remaining amount.then once again my my number is closed. your executive didnt pick my call. then i have come to know that she left the job. u guys make me fool. now a days your new executive call me & told me for settlement. what u think guysss. u guys make me fool. so i will not pay your dues.& i am not bound to pay your due payment. i hope i receive prompt reply & take some step. thanks, karna desai [protected] Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support Jun 12, 2013 Vodafone India Customer Care's response Hello Karna Desai, Thank you for speaking with us. Hope we were able to assist. Regards, Vodafone Customer Care, Gujarat | |||
 6 Comments | |||
Comments
Vodafone — No Services
Hi,This circumstances force me to write this email, and this is not happing with me first time…I think Vodafone have problem with me.
This email regards to my migration for Postpaid to Prepaid plan
Mobile Number: [protected]
I called Vodafone call center for migration detail and procedure after complete information and as per advice by agent I visited Vodafone Store in Kalyani Nager, Pune on 30th May 2009 and submitted my all required documents to agent (Mujjahar & Sarika ) for migration they advised me to pay outstanding amount & migration charges Rs.300/-.
As per information they calculated my all outstanding amount plus they have deducted my first month advance rental from outstanding and told me to pay Rs.293/- outstanding amount and Rs.300/- for migration charges.
As per above calculation I have paid Rs.293/- through my credit card; Receipt No: 0300905R0001021 and also I paid Rs.300/- migration charges in CASH; Receipt No: 3413373 and Dealer Code: PQ4-97; and they give me new SIM card for same number
Both agents told me that (Mujjahar & Sarika ) for migration it will take 4 business days so please don’t make more calls from your mobile because this will be going to OFF and your new SIM will be activated with same number within 4 business days.
Today is 17th June 2009; still my number is not migrated in prepaid.
I did more then 6/8 follow up with call center and they told me to visit Vodafone Store becaue they have not received any migration request.
Again I did 2/3 follow up with Vodafone Store and they every time tells me that this will be done within 24hrs.
After continues follow up with Store they submitted my migration request to Vodafone center on 15th June 2009. (when I paid my all amount and request on 30th May 2009).
When I called Vodafone center today evening then agent advise me to pay my outstanding amount which I already paid on 30th May 2009. and agent not able to understand my problem and he DISCUNNECTED my call. (I think he is not able to solve my problem that’s why he CUT my call…good training)
I have below questions…
1) As per discussion I have paid all outstanding amount and migration charges on 30th May 2009.
Rs.293/- through my credit card; Receipt No: 0300905R0001021
Rs.300/- migration charges in CASH; Receipt No: 3413373 and Dealer Code: PQ4-97
THEN WHY I NEED TO PAY MORE AMOUNT?????
2) As per SLA if migration take 4 business days then my request is still Pending? WHY?
3) WHY Vodafone store submitted my request on 15th June 2009. After 17 days?
I think below details will help you
Vodafone Store, Kalyani Nagar, Pune
Agent Name: Mujjahar and Sarika
Vodafone Store Contact number: [protected] / [protected]
I NEED FINAL Solution on this ISSUE and Compensation is you can?
Vishal Laddhe
Dude same thing happen to also. Lets decide if we can lodge a compliant in Consumer court.My number is : [protected]
Vodafone India Ltd. — redirecting my earlier mobile number
Sir,about 4 years back I purchased Nokia Mobile from Nokia Priority dealer
M.G. Road, secunderabad with sime bearing mobile number [protected]
I used it regularly for 3 years. after that for some reason my daughter took
the mobile from me for some time ( around 6 months time) and she used her
own sim during that period. When I got back mobile phone from my daughter
I insurted my vodafone sim in the mobile it is not functioning . I got the message
that your sime card has been failed. When I enquired the same from vodafone
care service, they informed me that my number has been allotted somebody else.
How can you do this.
hope some steps taken
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Vodafone — Vodafone playing fraud with India
Sir, madamI am running prepaid recharge shop in chennai . Except vodafone all my distributers are given me easy deal sim card. Without easy card how can i service to my customers & how can i recharge. So unable to give new prepaid connection to my customers.
With out easy how can i recharge him so plze arrange easy sim for me other wise i nt sale your products. I am missing so much of customers & new activations. I complient in chennai nodal officer but not take take any steps past 4 months. So i complient to yours
THANK YOU
GANESH
[protected]