[Resolved]  Vodafone (Delhi / Ncr) , 2g Mobile Services — Vodafone inflated bill for account no :1.30085438, mob.No: +91 [protected] - billing issue, data usage exceeded till rs.38664/- against Rs9000/- limit

Address:

Delhi

Sub.: Telecom Wireless 2G Consumer Complain: Vodafone inflated bill for account no :1.30085438, mob.No: +91 [protected] - billing issue, data usage exceeded till rs.38664/- Where allowed usage credit limit is mere rs.9000/-, Nobody informed exceeded data usage


Dear Sir,
Greetings of the day!
I am a regular customer whose payment and loyalty to the Vodafone (Delhi & NCR) has remained promising so far. But i received a bill no.: [protected] dated- 15/Dec/2012, for the billing period of 15/Nov/2012 to 14/Dec/2012. Where i have been charged Rs. 8871.57, against in spite the nominal usage of 700 Rs. (incl Tax).
As per the Vodafone, the bill have firstly calculated by their Billing Centre for a total sum of Rs.38,664.50 for Data Internet 3866450KB usage, during the period 15/Nov/2012 to 14/Dec/2012. Where as per the customer care the usage at the 14th of December was almost around Rs.38,600. But as per Vodafone Offered Relationship my Credit Usage limit is merely Rs.9000/- only. My Point is that how my billing account relationship has now permitted the extra usage above Rs.9000/- which has exceeded as much as 4 times by my existing allowable limit, resulting Rs[protected]= Rs 29664 extra usage.

I want explanation from their Billing centre, that has caused me a loss of sum of Rs.7207/-.

Till date i have requested their Customer Care and Appellate Authority (please refer the bottom of this letter to check the e-mails summary) which are not keen for resolving this issue.

My Last Reminder-3 dated Tue[protected] PM 10:34. Has no fruitful replies received.

Contact details of whom i tried contacted in Vodafone:
1). Mr Ravinder (CC Department) - vodafonecare.[protected]@vodafone.com on 17 December 2012 1:31 AM,
2). Mr Dharamjeet Singh(CC Department) - vodafonecare.[protected]@vodafone.com on 17 December 2012 AM 10:59,
3). Mr Vivek Gangwar (Appellate Authority) - appellate.[protected]@vodafone.com on Dec 17, 2012 12:58 PM,
4). Mr Vivek Gangwar (Reminder to Appellate Authority) - appellate.[protected]@vodafone.com on Dec 20, 2012 2:48 PM,
5). Mr. Ravinder / Dharamjeet(Reminder to CC Department) - vodafonecare.[protected]@vodafone.com on Thu[protected] PM 10:52,
6). Mr. Pankaj (Reminder-2 to CC Department) - vodafonecare.[protected]@vodafone.com on Sat[protected] AM 05:28,
7). Mr Vivek Gangwar (Reminder-2 to Appellate Authority) - appellate.[protected]@vodafone.com on Sat[protected] AM 05:53,
8). Interaction with to-fro mails with Mr. Pankaj & Mr Ashwani Malik (Reminder-3 to CC Department) - vodafonecare.[protected]@vodafone.com on Sat[protected] AM 06:25,
9). Lastly, addressed to Mr Vivek Gangwar (Reminder-3 to Appellate Authority), cc to Customer care and Nodal Officer on Tue[protected] PM 10:34.


With Best Regards,
Abhishek Mishra
+91 [protected]