[Resolved] Vodafone Essar Guj. Ltd. — Misleading customers

jimitkumarshah

from Mumbai, Maharashtra

Address:

Panch Mahals, Gujarat

Dear Sir,
I had inquired to Vodafone about Rs. 199 internet service on vodafone customer care department(111) They intimated me that it is unlimited internet offer. After activating this plan they send me sms like upto 2GB internet surfing you will enjoy regular speed after that your speed will be 40kbps. Had also check Vodafone banner which is out side of retail outlet. But their is no mentioned in banner that terms & Condition are their. They just wrote that enjoy unlimited internet in just RS.199 on your vodafone handset.

I Had a hard copy of banner & recording conversation of customer-care discussion. Which can useful as evidence. I am ready to go consumer court for this misguide.

Regards,
Jimit Shah
M- [protected]

+2 photos

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Dec 9, 2016

Complaint marked as Resolved

Verified Support

Mar 30, 2013

Vodafone India Customer Care's response Hello Jimit Shah,

Thank you for your time on the call. Please write to us at vodafonecare.[protected]@vodafone.com for better assistance.

Regards,
Vodafone Customer Care, Gujarat.