[Resolved]  Vodafone Postpaid — Exorbitant charges in Bill

Address:

Maharashtra

As I am going through my Vodafone bill for the month of April 2013 ,I was shocked to see that my bill was Rs.2811 which includes usages charges of Rs1600,Roaming charges 237 and late payment charges of 100.I am having following issues with bill.
1.Usage charges of Rs.1600 was pertaining to internet usage.I am having a plan of Rs 49 wherein I am getting 500 MB data.I had received a alert on 6 April 2013 that I used around 600 MB data.Immediately contacted to customer no and had word with Mr Shekhar Patil that why I was not sent alert before using my entire limit.was this done purposely to charge more to the customer.I was told by vodafone while opting for this internet plan,that I should be receiving alert sms which was not done.So it would be reversed once bill is generated.However it was not done.
2.Why there was roaming charges when I was assured time and again by Vodafone department that there shall not any roaming charges within Maharashtra and Goa after availing Roam like Home.still I was charged with roaming charges.
3.Late payment was due to levy of roaming charges in previous bills and matter was under dispute and I was told as per telecommunication with your department that matter is resolved and Now I have to pay only Rs.700 which was done in last month

I humbly request to you reverse above charges as these charges are not acceptable to me.

Further I had number of discussion with Vodafone services still no communication is provided to me.

with regards
Anand Pandey
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