[Resolved]  Vodafone Prepaid Mobile [protected] — SIM cancelled and balance forfeited unilaterally

Address:

Thane, Maharashtra

My SIM, [protected], was found not working on 4.11.2012. Vodaphone gallery, call center and email to customercare unable to give correct reason for their action to cancel my sim and number. After three days of continuous calling and asking on email, Jobin Plamoottil from customercare reported that the number has been cancelled by the company as the phone was not used for the last 60 days and existing balance of approx. Rs400.00 forfeited by Vodaphone.
My last usage was on 08/09/2012. It may be seen that 60 days get over on 07.11.2012, today.
There has been an error on the part of Vodaphone, still they have not yet restarted my SIM and the number.

Will be grateful if the case could be pursued with Vodaphone Mumbai

Thanking You, Best Regards,
Capt. Rakesh Ranjan,
[protected]@gmail.com