Moglix — Msure 1 hp water pump with 1 year warranty

nabhyadhawan

Oct 30, 2021

Address:	SKL AGRO IMPEX DELHI
Website:	moglix

I HAVE PURCHASED WATER PUMP FROM MOGLIX ON 23.10.2020 BUT PUMP NOT WORKING UNDER WARRANTY ON 11.10.2020. but they not provided proper resolution in giving time inspite of giving some resolution they gave me supplier contact number which is not working .I have tried several times But not contacted now today 30.10.2021 they called that my warranty expired . this is totally unethical behavior for online site recent times how will buyer take faith in that kind of site where option flipkart amazon exists better resolution. so kindly solve the issue as early as possible.
i want replacement of new pump on my address because i have complaint when it is under warranty this is not my fault that moglix not provided resolution on time. my order id is 3018901

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Moglix customer support has been notified about the posted complaint.

Oct 30, 2021

Updated by nabhyadhawan PUMP NOT WORKING UNDER WARRANTY ON 11.10.2021 BY FAULT I AM TYPED ON TOP 11.10.2020.PLEASE NOTE THAT

Nov 02, 2021

Updated by nabhyadhawan THERE IS VERY UNETHICAL BEHAVIOR FROM MOGLIX THAT THEY DID NOT SOLVED MY COMPLAINT IN WARRANTY PERIOD & NOW THEY SAID THEY ARE NOT TAKEN MY COMPLAINT DUE TO WARRANTY IS OVER.
I HAVE GIVEN COMPLAINT ON 11.10.2021 WHEN MY WARRANTY EXISTS.
THIS IS TOTALLY UNFAIR BEHAVIOR FROM MOGLIX.

Nov 02, 2021

Updated by nabhyadhawan after a lot of communication to supplier by me In three days he said that he does not able to give some resolution at this time so i want replacement or full refund from moglix.

Verified Support

Nov 09, 2021

Moglix Customer Care's response Hi Gaurav, Please accept our sincere apologies for the inconvenience caused to you. As per our email dated 3rd Nov (Ticket Number 598221), we have requested you to send the product at the supplier's address to claim the warranty. In case of any further concern, please reach us at[protected].

Nov 09, 2021

Updated by nabhyadhawan due to delaying of resolution i am also repaired my product from market so now i want the repairing amount of 700 Rs from Moglix.
the last option i have left to repair outside due to unresponsive behahavior of supplier & moglix.
IN THIS CONTEXT I ONLY WANT THE AMMOUNT OF REPAIRING RS. 700 .