[Resolved]  Motorola India — complaint about delay in providing service and no proper service channel for customer... urgent!!!

Address:

Gurgaon, Haryana, 141010

Dear director services & motorola india,

With ref to customer reference no:[protected] and job sheet ref - no-srin[protected]
I have called motorola india on 27th of june 2017 as my 7 months old moto z play screen was blackout and not waking up. Customer support executive told me the address of service center in ludhiana and i visited the same next afternoon at bharat nagar chowk. They replied me that they are no longer in service with motorola. I dropped and email to moto care and also called you guys after this. I got an answer via email next day that i should visit other service center in model town lenovo hcl exclusive which i visited next day and they also said they are yet to be operated and it will take few days and told me to call on 2nd july 2017. I called them on 02/07/2017 they again requested to call after 3 days i rang them up on 6th july 2017 and they asked me to visit service center. Here it took 9 days to submit my complaint for an issue under warranty.
1. This is my first problem which i faced as i have spent my 25000 rs money on motorola product.

My phone was submitted there on 06/07/2017 after thoroughly checking by the executive at the service center. She gave me the job sheet customer copy and told me that it will take 10-12 days to get it working also if there is ant damage inside the phone or any liquid it will be out of warranty covered. I agreed to the same and left with job sheet.
After 15-20 minutes service center executive called me and said you have visit them again, i went back and they asked for the job sheet. I felt something fishy and asked why? Then she said your phone will be out of warranty as there a small damage at one corner of the screen. As per my concern i handed her my phone without any damage that's why they submitted and printed the job sheet. They have damaged the outer screen of my phone i will not tolerate this kind of behavior i told them and after a heated argument there manager came and apologized me for the same and assured me that my phone will be repaired under warranty as per the job sheet.
2. This was was the second problem i faced while submitting my phone.
(Inconvenience harassment mis behavior no proper service channel and guidance also my wastage of time and hard earned money) this is what happened because of motorola india

Now i am stuck with no phone from last 29 days its a month. Service center's commitment of 10-12 days is over. I email and call you guys for the status of my phone daily but there same answer that part is not available in stock. You guys are giving one year warranty over phone and for that you take more than a month to repair it, you took a month of my warranty period of my phone +inconvenience harassment mis behavior no proper service channel and guidance also my wastage of time and hard earned money.

I am very upset and you guys are not even listening from a month after selling your rubbish product. I am surprised that a phone company is giving warranty of one year without having proper spare parts and after sale services. This was the third problem am facing now. I have lodged an consumer complaint online on consumerhelpline.gov. I of which complaint no. - 335887. Also now i am gonna send you guys an intimation about the court notice for the same as a delay in services offered under warranty plus the harassment and in convenience i have faced.
I need compensation for my mobile along with compensation for mental and physical harassment.

Below is the attachment of the job sheet and mobile bill from the retailer flipkart.

Thanks & regards
Gaurav
Finance/audit officer
Monte carlo fashions limited
Ludhiana punjab
India
Mb-[protected]