Motorola Solutions — handset is having of power on

Dec 12, 2017

Updated by amitmarch Response By Email (Sai Sweeta) (12/12/2017 09.17 AM)
Dear Amit,

Greetings from Motorola!

As per the confirmation from the service centre, we further validated this case and understand that there is a damage on the handset and hence the service centre has denied to provide service under warranty.

Hence we request you to get the phone repair from the service centre on chargeable basis.

Requesting your kind cooperation with us in this regard.

Thanks and regards
Sai
Advanced Resolution Team - India

Customer By Email (Amit gupta) (11/12/2017 06.44 PM)
Dear Sir,

With reference to below mail today i went to your mototola service centre to collect my handset unfortunate they refuse to hand over my handset wherever it is clearly mentioned in the below mail that told i get my handset .Apart from this they demanding Rs 7000-/- for repairing / replacing handset ...why i should i bear this cost when my handset fall under warranty condition( will not to pay anything for this).. so hereby i request to you please look into this matter on urgent basis...
otherwise i have no option except to raise my voice at the appropriate forum ( consumer forum).

I am fully trust on Motorola they will resolve this issue without any delay.

your immediate action will be consider as a appreciation.

Thanks & regards
Amit Gupta
Customer By Email (Amit gupta) (11/12/2017 05.02 PM)
Dear Sir,

As per below mail i came to your allahabad service centre to collect my handset but unfortunate they refuse to handover my phone . what i feel that company is least bother about the service issue. i request to you please resolve my issue under warrany policy ...otherwise i am forced to take issue at the consumer court.

looking your fruitful response ...

thanks and regards
amit gupta

From: "Motorola India Customer Care"
Sent: Fri, 08 Dec 2017 16:17:15
To:
[protected]@rediffmail.com
Subject: Power on problem with phone :[protected] [Incident:[protected]]
Response By Email (Sai Sweeta) (11/12/2017 12.40 PM)
Dear Amit,

Greetings from Motorola!

As per the confirmation from the service centre, we further validated this case and understand that there is a damage on the handset and hence the service centre has denied to provide service under warranty.

Hence we request you to get the phone repair from the service centre on chargeable basis.

Requesting your kind cooperation with us in this regard.

Thanks and regards
Sai
Advanced Resolution Team - India
Operation Timings: 9:30 AM to 6:30 PM (Business Days)
Customer By Email (Amit gupta) (08/12/2017 10.51 PM)
Dear Sir,

Thanks for revert !!..

Thanks & Regards
Amit Gupta
Response By Email (Sai Sweeta) (08/12/2017 04.17 PM)

Dear Amit,

Greetings from Motorola!

First and foremost, I would like to apologies for the inconvenience caused at the service centre to you regarding the delay in resolving the issue.

As per our telephonic conversation with the service centre we have confirmed that device will take 3 more days to repair so I request you to give us some time and collect the device on 11th December .
We would like to inform you that we have tried calling you on [protected] and [protected] but there was no response from your end. Thanks so much for your patience.

Thanks and regards
Sai
Advanced Resolution Team - India
Operation Timings: 9:30 AM to 6:30 PM (Business Days)
Response By Email (E Bharath) (02/12/2017 10.55 AM)
Dear Amit,

Greetings of the day!

Thank you for taking time out of your busy schedule to write us.

As per our record, your Reference Number.No: SOIN[protected] is in Progress. Service centre has already ordered for the part and they are waiting to receive the same. As soon as the part is delivered to the service centre they will resolve the issue by replacing the faulty part and will inform you the same.

We appreciate your cooperation and patience.
Thanks & Regards
E Bharath Kumar.
Motorola INDIA Ltd.
Customer By Email (Amit gupta) (01/12/2017 06.17 PM)
Dear Sir,

Thanks for your valuable revert !!..

I have already submitted my Moto hand set ( on 28th Nov 2017) at your Allahabad service centre ( Mobile hut).

Looking forward your fruitful cooperation.

Thanks & Regards
Amit Gupta
Response By Email (E Bharath) (01/12/2017 03.15 PM)
Dear Amit,

Greetings of the day!

As per your mail, we understand that your Moto smart issue you want to repairer you device hence it is in warranty. We apologize for the inconvenience caused and I will be glad to assist you regarding the same. Please be assured that our priority is to resolve the issue.

We request you to please visit our authorised service centre and submit your mobile so that our service engineer will physical diagnosis the device to fix the issue.

You can also locate all Lenovo authorized service centres in your city by visiting the link below:
https://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2 ( Once you click on the above link, type the location name and search for smart phone service centre.)

Note: Kindly take back up of your phone data and carry your phone invoice copy along while visiting the service centre.Please call to the service centre before visiting.

We appreciate your cooperation and patience.
Thanks & Regards
E Bharath Kumar.
Motorola INDIA Ltd.
Customer By Email (Amit gupta) (01/12/2017 10.55 AM)
Dear Sir / Mam,

I bought a mobile hand set ( Mota G 5 S Plus ) throghh Amazon.com approx 2 month back with one year warranty unfortunate hand set is not working .
Since you have big and reputed brand and a good customer service...so therefore it is my humble request to you please repair or replace my hand set under warranty . Detail about job sheet enclosed with this mail.
Kindly make this service as soon as possible.

Thanks & Regards
Amit Gupta

From: "Motorola India Customer Care"

Sent: Thu, 30 Nov 2017 16:38:33
To: [protected]@rediffmail.com
Subject: Power on problem with phone [Incident:[protected]]

==================== image File Attachment ====================
Amit_Gupta_moto_g_5s_plus_job_sheet.jpg, 702151 bytes, discarded: maximum attachment size exceeded
Response By Email (PRAJITH) (30/11/2017 04.38 PM)
Customer reference:[protected]

Dear Amit,

Greetings of the day!

Thank you for contacting Motorola.

As per your email, we certainly understand your concern, sorry for the inconvenience caused. Thank you for your valuable feedback, We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our concerned team.

We would request you to kindly visit the service centre once again for addressing the issue and share the job sheet to us so that we can communicate with service centre team and assist you further regarding this. If you encounter any issues out there then kindly call to our number[protected] from there, so that our technical associate can communicate with service centre team and assist you regarding this.

For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon–Sun 09 AM to 06 PM).We appreciate your patience and value your business.

Regards,
Prajith
Motorola India

Customer By Email (Amit gupta) (29/11/2017 12.43 PM)
Motorola Solutions — power on problem
1 Review Am amitmarch on Nov 29, 2017

Mark as Resolved Dear Sir / Mam, I purchased a Moto G 5 S Plus hand set(IMEI No [protected]) through Amazon .com after 2 month of my purchase date i faced a problem of power on and set not charged ... after i rush to your Mobile Hut motorola service centre in Allahabad where staff behave in very arrogant manner and they refeuse to entertain my query. after several request they asked to submit your phone to check. Next day i reach your call centre again staff behave in a very arrogant manner i don;t know the reason behind this. after this i had a word with your service centre manager his attitude is also on the similar line ( mis behave) after 30 min they checked and told me that you r phone mother board is damage for this u need to pay Rs 4500-/ because this is under company warranty policy. i request to you please look in to the matter on urgent basis and resolve my
query. Looking forward your fruitful coperation... Thanks & Regards Amit Gupta [protected]@rediffmail.com
Question Reference #[protected]
Date Created: 29/11/2017 12.43 PM
Date Last Updated: 12/12/2017 09.17 AM
Status: Solved