Motorola Solutions — motorola phone, - adaptor

 
2 Reviews
 khare madhav on May 16, 2018
An unit handset weo7900 was purchased on 20.02.17. (Bill enclosed),
After a period of only 3 months charger (Adaptor) became out of order (Non functional) so ur service center at gwalior lenovo service center - m/s hello enterprises shop no 1, hotel saya arcade, near railway station, gwalior contacted on 27.05.2017 at 12:19:55 and as advised by them adaptor (Product model xt1663) which wasunder warranty, delivered to them under their acknowledgement soin[protected] (Copy of receipt enclosed).

I regret to inform that in spite of several phone calls on given number (Not attended a single by ser cent), no response is given and after (App 3-4 months) one day when personal contact made, they told that company has withdrawn sevices from this center, and ur item has not received from co, so they are not resposible and unable to do any thing, even any contact no/mail id or adress not given by them, and pressurized to purchase another unit of other co from them.
You are, therefore, requested to do needful in the matter and send me fresh adaptor, which was under warranty,
Copy of said bill and ack of ser cent enclosed herewiththanks,
N khare, /[protected]/
Id - kharemkcm@gmail.com

Complaint Status


[May 16, 2018] Motorola Solutions customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Hi Madhav,

Greetings from Motorola!

Thank you for bringing this to our attention. This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to supportforums@motorola.com referring to this post.

Thanks
Motorola Support

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