[Resolved]  Mpokket — Complaint / late penalty fee & Repayment

Website: Mpokket

Dear Mpokket,

I taken a loan 6500 but due to covid-19 and lockdown I have Could not do it pay on time.Your recovery team day by day mental torture me just like I am a criminal. Which has upset me a lot.So upset that i believe in suicide. I am student so not any income source of me . I request please waive off my late penalty fee. and i definitely will do pay my loan amount same day.

Loan I'd -

1 - CRCCDC5E2AID7785897
2 - CR92955E07ID7626822
3 - CRC0E05E85ID7626389
4 - CR3C755E7CID7270345

My mobile number - [protected]

Please Understand my situation I am helplessness.
Was this information helpful?
No (0)
Yes (7)
Jul 27, 2023
Complaint marked as Resolved 
Finally resolved issue but response very delay 2 year
Verified Support
Sep 20, 2023
mPokket Customer Care's response
Hi Vinod,

Our team has spoken to you & we believe your concern has been resolved.
 
9 Comments

Comments

Several times I called customer care number and long time no response or unable to reach human representative. And they gave whats app number which is unresponsive.

Due to covid impacted and I was jobless and encountered bad days in life which I am still unable to overcome.

I requested in mail multiple times to waive off late charges and they did not understand condition. They want late charge also and Impact our credit score also. Small amount only but condition is very critical. None are there to understand.

I am ready to pay actual amount that too borrowing from others because of their torture. They are harrassing my mother who is senior citizen when we are struggling to eat as well.

Complaint / late penalty fee & Repayment - Comment #3879761 - Image #0
Complaint / late penalty fee & Repayment - Comment #3879761 - Image #1
Complaint / late penalty fee & Repayment - Comment #3879761 - Image #2
We understand your concern. We would get in touch with you shortly & resolve your concern.
DAMINI RAMTEKE's reply, Jun 11, 2022
Please help to fix my issue.. I want to pay my loan amount but it's doubled than what I borrowed.. Please help... My number is 8100581446
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
I had taken a loan of sum amount which due to mu situation I couldn't pay it on time now recently I am able to get the amount clear but then amount what you'll have changed it double the amount I have mail about this issue many time I have even message on WhatsApp that the amount which you'll have changed it directly double I'm requesting to waive off my my penalty so that I can get the amount clear
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
Our team has spoken to you & we believe your concern has been addressed.
Our team has spoken to you & we believe your concern has been resolved.
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    mPokket
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    97%
    Complaints
    1271
    Pending
    12
    Resolved
    1235
    mPokket Phone
    +91 33 6645 2400
    mPokket Address
    PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, , EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal, India - 700091
    View all mPokket contact information