[Resolved]  Mpokket — I'm complaining about the loan provider is not refunding my money

Address: 12th Floor, Unit No. - 1204, PS, TOWER-1, SRIJAN CORPORATE PARK, EP & GP 2, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091

I was paying a loan, MK19DF655AID107675, due to network problem the amount of Rs 2074.56 was deducted twice.
I had to pay 4 loan amounts on 10th but my transaction happened 5 times, I have proof of bank statement.
When I checked after some time the loan amount was paid but my second time amount is not refunded yet, now it's been 30 more days, tell me when will I get my refund, as it doesn't take that much time.

If I had not paid the same loan then these people would have included interest on late payment.
What about my money? I haven't received refund for so many days.
I sent them many emails, but these people are not replying to my emails.

Please reply and refund my amount, I have proof. Extra amount was paid due to network problems or the loan provider is not refunding my money. I am also sending you the bank statement and loan details.
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Aug 27, 2024
Complaint marked as Resolved 
Jun 11, 2024
Updated by theshubham59
Name - Shubham Mishra
Mobile - [protected]
Email- [protected]@gmail.com

my email which is in mPokket is not getting logged in so I'm use my other email kindly respond this email
[protected]@gmail.com
Verified Support
Jun 17, 2024
mPokket Customer Care's response
Hi Shubham,

Our team has spoken to you & we believe your concern has been addressed.

Thanks & Regards,
Team Mpokket
Jun 18, 2024
Updated by theshubham59
How long will it take for the refund
Verified Support
Jun 21, 2024
mPokket Customer Care's response
Hi Shubham,

Our team has spoken to you & we believe your concern has been addressed.

Thanks & Regards,
Team Mpokket
Jun 28, 2024
Updated by theshubham59
I Haven't received my refund .
Jul 08, 2024
Updated by theshubham59
I haven't received my refund. its more than 50 days
Verified Support
Jul 27, 2024
mPokket Customer Care's response
Hi Shubham,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Thanks & Regards,
Team Mpokket
 
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