mPokket Complaints & Reviews

I am receiving calls every 10-20mins to the point of harrassment for absolutely no reason at all. They all tell me to complete my profile but I do not have need for loan anymore and I have never taken any loan ever either. Please make it stop.

I also sent multiple emails to delete my account but I got no response for deletion. Please stop calling me and delete my account and data.

Registered email:-
[protected]@gmail.com...

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Hey mPokket, i have written tons of emails asking you to close my mpokket account as i have no need of more loans, but your support team is unable to help me, they do not even open my mail and if they open it, they just repeatedly write the same [censored] every time, i am requesting you to delete my account as soon as possible.

Jul 3, 2024

Complaint marked as Resolved

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I have lost my registered mobile number linked with mpokket .I have upcoming EMI pending need to repay .so I need to change my number or help me login

Feb 11, 2026

Complaint marked as Resolved

Verified Support

Mar 11, 2025

mPokket Customer Care's response We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.

Verified Support

Apr 01, 2025

mPokket Customer Care's response Please DM us your registered number explaining your issue in detail & we would certainly help you.

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Address: 12th Floor, Unit No. - 1204, PS, TOWER-1, SRIJAN CORPORATE PARK, EP & GP 2, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091

I was paying a loan, MK19DF655AID107675, due to network problem the amount of Rs 2074.56 was deducted twice.
I had to pay 4 loan amounts on 10th but my transaction happened 5 times, I have proof of bank statement.
When I checked after some time the loan amount was paid but my second time amount is not refunded yet, now it's been 30 more days, tell me when will I get my refund, as it doesn't take that much time.

If...

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Address: Kurnool

Website: Mpocket app

Transaction failed and amount debited from bank account and also mpocket loan also not receive amount

Feb 11, 2026

Complaint marked as Resolved

Verified Support

Jun 17, 2024

mPokket Customer Care's response Hi Sir,

Please DM us your registered number & we would certainly help you.

Thanks & Regards,
Team Mpokket

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Dear Mpokket Team,

I hope this email finds you well. I am writing to inform you about my current financial situation and its impact on my ability to repay my loan on time.

Unfortunately, I am facing some significant financial difficulties at the moment due to unforeseen circumstances. As a result, I am unable to make the scheduled repayment for my loan this time. I sincerely apologize for any inconvenience this...

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Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your urgent attention a matter of significant concern that has not yet been addressed despite my previous complaint.

On 28 & 29 May 2024, I submitted a formal complaint to the consumer court regarding an erroneous and defamatory credit report issued by mPokket. This false report has severely impacted my CIBIL score, causing undue stress...

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Very bad experience to MPocket Company,

I am writing to bring to your attention an issue regarding the amount charged to my account, which I believe is incorrect and its effects on my CIBIL Score.

Upon reviewing my recent statements, I noticed that there is an
unexpected and unnecessary charge that has been applied to my account i sent so many reminders but no reply from the company side, after thorough...

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Dear support team,

I am Ayusman Samasi, I have cleared all my dues by the end of Feb, 2024. You could help in this it will be very helpful. Please update my cibil report, It's still in active and is putting Bad Impact on cibil due to Mpocket Loan! It's just 4K and i also paid with Extra Dues.

Please kindly update. My login no. Is [protected].

Apr 26, 2025

Complaint marked as Resolved

Thanks for Support ! My Complaint was Resolved

Verified Support

May 24, 2024

mPokket Customer Care's response Hi Ayusman,

Please DM us your registered number & we would certainly help you.

Thanks & Regards,
Team Mpokket

Verified Support

Jun 04, 2024

mPokket Customer Care's response Hi Ayusman,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Thanks & Regards,
Team Mpokket

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It has been 10 days still I didn’t get a link to pay the money not even a call i got from mpokket. If we don’t have money mpokket agent will call repeatedly and uses abused words. When we are trying to reach the agent didn’t get response...

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I want to change my primary device to my new current device. My registered number is [protected] and I am getting no response from email. I created my account on Redmi note 8 and now I'm using redmi note 11 pro plus 5G. Please help me change my primary device as soon as possible.

Jun 4, 2024

Complaint marked as Resolved

Verified Support

May 15, 2024

mPokket Customer Care's response Hi Rahul,

Please DM us your registered number & we would certainly help you.

Thanks & Regards,
Team Mpokket

Verified Support

May 19, 2024

mPokket Customer Care's response Please DM us your registered number & we would certainly help you.

View replies

S

Sumanta mPokket

from Kolkata, West Bengal

May 19, 2024

Please DM us your registered number & we would certainly help you.

Reply

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Hello I am anamika, I was a regular user of mpokket app and used to clear all my debts on tim but last year due to some reasons I couldn't complete my few debts of around ruppees 2-3k and even paid the date extension fee seperately but due to family emergency condition I am not able to pay the debt amount for the time being and now the mpokket app people are calling me and constantly threatening me, also they e-mailed me the legal notice....

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This is Avishek Roy, I have a loan from your company on number [protected], I have taken that loan for one of my friend on my name to help him, however he betrayed me and he is out of contact and he did not paid any money to me to repay the loan, now as the documents are on my name I know I have clear the amount, but I have lost my job and I am jobless for last 2years, today the agency people are calling up and threatening me to repay the loan if not done by today they will share the documents and details with my neighbour's, I have requested them for some time but they are not ready to listen, so I am requesting you to please give me atleast 2-3 months of time so that I can arrange money and repay the entire loan amount, please help me on this and stop the matter from agency.

Feb 11, 2026

Complaint marked as Resolved

Verified Support

May 15, 2024

mPokket Customer Care's response Hi Avishek,

Please DM us your registered number & we would certainly help you.

Thanks & Regards,
Team Mpokket,

Verified Support

Jun 04, 2024

mPokket Customer Care's response Hi Avishek,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Thanks & Regards,
Team Mpokket,

Verified Support

Mar 13, 2025

mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

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Respected Sir / Madam,
Iam VINOTH KUMAR R, I have been using the Mpokket in [protected] this number. Now I need to change the mobile number to [protected]. Kindly do the needful as soon as possible.

With regards,
Vinoth Kumar R...

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I took loan of 14000 and now they are asking to pay 17000 as I couldn;t pay on time. need waiver on the loan and I will repay whatever I bought.

email id - mariya.[protected]@gmail.com

Feb 11, 2026

Complaint marked as Resolved

May 08, 2024

Updated by mraul I have taken loan of 14000 30 days back and mpokket people are calling 20 times a day to repay. I have financial crisis and unable to pay the full amount. I request you to either provide me EMI options of few months or give settlement amount.

I want to resolve the issue asap.

mariya.[protected]@gmail.com - registered email id

Verified Support

May 30, 2024

mPokket Customer Care's response Hi Mariya,

We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.

Thanks & Regards,
Team Mpokket

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Hii there, i am kaushlendra singh customer of your m pocket app
registered number - [protected]
email - kaushlendra.[protected]@gmail.com
referal no - REF17801323

sir i am here to complain that my loan no -MKE2B71652BID[protected] has a repayment schedule of rupees 955 on 4 may 2024 and i have made that payment from my debit card to your app i also got confirmation email of payment but your app is showing...

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I have been taken 17000, but now it is showing 40k rupees, my situation is very bad, my father got hospitalized, can you please give the waiver. I have recieved calls from mpokket they are using . Can you please reduce the amount I will pay it on the spot please give me waiver amount of 100%

Feb 11, 2026

Complaint marked as Resolved

Verified Support

May 01, 2024

mPokket Customer Care's response Hi Sir,

Our team has spoken to you & we believe your concern has been addressed.

Thanks & regards,
Team mPokket

Verified Support

May 30, 2024

mPokket Customer Care's response Hi Mamatha,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Thanks & Regards,
Team Mpokket

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Dear support team,
I am Hemant singh kanyal I have cleared all my dues by the end of June, 2022 if you could help in this it will be very helpful. Take this action very seriously and provide me NOC as fast as possible and reply or give any response at least after emailing me NOC. My reason for NOC is for the purpose o[censored]pdate my CIBIL. Please provide No due certificate(NOC) and close all my credit lines and update the CIBIL report, this will be helpful if you provide the NOC and close my credit lines.

Regards
Hemant singh kanyal

Apr 26, 2024

Complaint marked as Resolved

Mpokket has provided me NDC (No Dues Certificate) and also they have noted down the account no. of the loans that was being shown as active in my Cibil Credit Score. They said they will forward information regarding these four accounts to the Cibil authorities that there are no outstanding dues regarding conserned loan accounts. Also they said they will provide me updates through WhatsApp .

Verified Support

Apr 26, 2024

mPokket Customer Care's response Hi Hemant,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.

Apr 26, 2024

Updated by Hemant 15 4pm I am available . You an call me

Verified Support

Apr 26, 2024

mPokket Customer Care's response Hi Hemant,

Our team has spoken to you & we believe your concern has been addressed.

Regards,
Team mPokket.

Apr 26, 2024

Updated by Hemant 15 Thanks

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Address: shahanurwadi aurangabad

I have already paid the loan but it is not removed from my Cibil Score

Feb 11, 2026

Complaint marked as Resolved

Verified Support

Mar 13, 2025

mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Verified Support

Apr 26, 2025

mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

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Hi, I have taken a loan from Mpokket and there was a delay in payment but some how I'm trying to arrange the money and paying the loan amount but the executives from Mpokket doesn't know anything and they will follow the script to talk nothing else. I have a already informed several times that I'm facing some medical emergency in the family and I will arrange the money on 5 May 2024 but they are not listening and now finally, Mpokket team...

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mPokket Complaints & Reviews

File a complaint to mPokket

mPokket reviews & complaints page 5

Call spam and harassment

Unable to close my account

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I lost my registered mobile number I have upcoming EMI pending need to change the number and login

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I'm complaining about the loan provider is not refunding my money

Paying amount loan to mpocket and transaction failed and loan amount also not taken

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Loan settlement

follow-up complaint regarding falsely accused credit by mpokket and its impact on my cibil score.

Remove unnecessary overdue amount

updating cibil report

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Didnt get response

Change Device

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Settlement of loan

Recovery agent harassment

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Regarding the Phone Number Change

Hefty interest on loan charged

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Regarding paid installment

Loan waiver decrease

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please provide noc

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Cibil Score

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Collection agent is blackmailing and threatening

mPokket Complaints & Reviews

File a complaint to mPokket

mPokket reviews & complaints page 5

Unable to close my account

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I lost my registered mobile number I have upcoming EMI pending need to change the number and login

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Paying amount loan to mpocket and transaction failed and loan amount also not taken

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updating cibil report

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Change Device

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Recovery agent harassment

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Hefty interest on loan charged

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Loan waiver decrease

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please provide noc

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Cibil Score

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