[Resolved]  Mpokket — money deduction from my bank account

Address:Kolkata, Ghaziabad, Uttar Pradesh, 201005

I taked a loan amount of 2000 and i have to return 2175 n 10/08/2019.
On 10th august i pay the amount but my money deduct from my bank account my from the mpokket side transcation has been cancelled and my money didn't get back and i informed to mpokket about it but they are not taking any action and they are started charge late fee on my principal amount which i have to pay.
So please help me.
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Dec 19, 2019
Complaint marked as Resolved 
Hi I take a loan of rp 2000 from mpokket and i have to repay 2175 on 10 august 2019. On 10 aug 2019 i did the transacation of 2175 from my debit card and money has been deducted from my bank account and i got a mail from the mpokket and in that mail i recive that my attempt has been failed from the side of mpokket. After that i send a no of mail to mpokket but they didn't give me any information about the same. I too much trt to communicate with them because i loss my sim (it's also informed by me to the mpokket). After 10-14 days i got a cal from the mpokket side tbey said ok sir it's not your fault. You have to send a mail for the remove late fee after that i have to pay actual money (2175) but when i send a mail i got reply that i have to pay total amount (including late fee). And they saying if i not pay they take a legal action. Towards me. I'm requesting you please resolve it asap i m too much fustrate..
Verified Support
Sep 11, 2023
mPokket Customer Care's response
Our team has spoken to you & we believe your concern has been resolved.
Verified Support
Sep 22, 2023
mPokket Customer Care's response
Our team has spoken to you & we believe your concern has been resolved.
Complaint comments 

Comments

Sir,
I don't have any loans on mpokket, and already paid.but mpokket customer executives call me to frequently asked repay the loan amount.

SHIVAMANI MALLAPURAM
[protected]

Shobhit777's [Complaint's author] reply, Sep 4, 2019
No it's showing that you have paid the amount so don't take tension.
Just look again you will be see that where it's showing that option of repaid loans not the open loans.
We are happy to address and resolve your concern.
We are happy to address and resolve your concern.

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