[Resolved]  Mpokket — my transaction is failed, but the money has been debited from my account on mpokket

Address:Thengumthottathil (h) melukavu p.o melukavu, 686652
Website:Mpokket.com

I repaid my loan amount of rs.525. At first, mpokket showed transaction is successful. But, later they showed transaction is unsuccessful and money got deducted from my bank account. I did not get my refund back. I submitted all the documents they asked, but they did not take any action. Please take necessary actions to get my money back. And the merchant is saying that the transaction is failure and money not recived
Was this information helpful?
No (4)
Yes (21)
Oct 24, 2023
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2023
mPokket Customer Care's response
Please DM us your registered number & we would certainly help you.
Verified Support
Sep 05, 2023
mPokket Customer Care's response
Please DM us your registered number & we would certainly help you.
Verified Support
Sep 11, 2023
mPokket Customer Care's response
Please DM us your registered number & we would certainly help you.
Verified Support
Sep 21, 2023
mPokket Customer Care's response
Hi Sanjo828,

Please DM us your registered number & we would certainly help you.
Verified Support
Sep 22, 2023
mPokket Customer Care's response
Hi Sanjo828,

Please DM us your registered number & we would certainly help you.
Complaint comments 

Comments

Maine mpokket company ko 1124 pay kiya mera balance debit ho gaya lekin uska paisa ñahi clear hua mera paisa cut chuka hai

I repaid my loan amount of rs.600. At first, mpokket showed transaction is successful. But, later they showed transaction is unsuccessful and money got deducted from my bank account. I did not get my refund back. I submitted all the documents they asked, but they did not take any action. Please take necessary actions to get my money back. And the merchant is saying that the transaction is failure and money not recived.

I paid 548 through debit card but payment failed, but money is debited from my account

Albink's reply, Dec 5, 2020
Problem resolved, money refunded
Aarshpreet kaur's reply, Apr 6, 2023
How it was refunded ?
By bank or by merchant?
How much time does it took?
My name is kishlay Raj.
I have already paid my repayment of 1100 on 8/5/21.
First they show me repayment was successful later they show us repayment was unsuccessful.
Please return my refund.
I Repay my loan amount of Rs. 2100 via phone pe to Mpockket and transaction got successful, amount also got debited from my account.

But the same is not posted in my Mpockket account. They called me 5 to 6 times and informed the same to them and also shared the transaction details, But no response from mpockket.

I repay with late fee charge of Rs. 2136 and the same got posted.

Now I want the refund of Rs. 2100 to my account.

i repaid my loan amount of rs.1050. At first, mpokket showed transaction is successful. But, later they showed transaction is unsuccessful and money got deducted from my bank account. I did not get my refund back. I submitted all the documents they asked, but they did not take any action. Please take necessary actions to get my money back. And the merchant is saying that the transaction is failure and money not recived

Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Prasad Ovhale's reply, Oct 7, 2022
I have paid two loans today of each Rs 2073 both transaction are completed through me but it was showing server error. And now it was showing retry the payment but money is deducted from my bank account.What should I do? Please solve this issue as soon as possible.

1)Loan Id no- MKA74963DAID43712767

2) Loan Id no- MKF03263DDID43712675

Contact No- 8788338195
Please DM us your registered number & we would certainly help you.
Manishgirid's reply, Jan 10, 2023
How long It takes
I have Paid 2071 its debited from my account and payment is failed so again i paid but previously debited money is not refunded its almost 10 days passed please check as soon as possible.
registered No. [protected]
I have paid 4 loans and one was debited from my account and was still showing pending. The money is debited from my account 2146 rs. I have raised complaints on app as well as on email. I am connecting with the agents as well. I have mailed to supervisor Id as well. I connected to my bank they said the payment is completed and provide me reference number. I have shared that reference number with bank also. I am not getting any response.

Please respond

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    mPokket
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    94%
    Complaints
    1164
    Pending
    85
    Resolved
    1069
    mPokket Phone
    +91 33 6645 2400
    mPokket Address
    PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, , EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal, India - 700091
    View all mPokket contact information