[Resolved]  Mpokket — repayment of loan failed but money has been deducted from bank account

I paid my loan amount of 1175, after that it was showing repayment under process and then after few minutes it is showing that the repayment has failed. I paid the loan amount through Google pay(screenshot is provided), as you can see payment has been made to mpokket and it was successful. The amount was paid but it is still showing that loan is due and the repayment has failed
+3 photos
Was this information helpful?
No (4)
Yes (14)
Dec 6, 2020
Complaint marked as Resolved 
On 22/12/19 means after 4 days it was showing that the payment was successful and your loan repayment is done.
Verified Support
Sep 11, 2023
mPokket Customer Care's response
Our team has spoken to you & we believe your concern has been resolved.
Verified Support
Sep 20, 2023
mPokket Customer Care's response
Our team has spoken to you & we believe your concern has been resolved.
Verified Support
Sep 22, 2023
mPokket Customer Care's response
Our team has spoken to you & we believe your concern has been resolved.
Complaint comments 

Comments

Hello mpokket I paid my due amount rs 2331/- transaction is successfull but mpokket is not updated and it's not paying the amount will bee seemed plz see the issue, plz we convey the what wrong with you and update my profile and finally I suggest you plz reply intime on them .

We are happy to address and resolve your concern.
We are happy to address and resolve your concern.
Hello i am muzammil shaikh i have done the repayment of my loan on 18 september through the link which you have provided in email and i have done the repayment through debit card, after the repayment the website crash and some error occurs, and my money is debited from my account, its was an amount of 4484 rs, but still my repayment is showing in process, and today i am again recieving mail for repayment why? Why should i repay again as i have already paid my loan once its your problem you have not updated my repayment, i request you please solve my issue as soon as possible thank you

Loan repayment failed but amount is deducted my account please solve the issue my payment mode is card payment 6 days failed amount please solve the issue
Loan repayment failed but amount has been deducted from my account through debit card
Amount of 443
Please help

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    mPokket
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    98%
    Complaints
    1170
    Pending
    16
    Resolved
    1143
    mPokket Phone
    +91 33 6645 2400
    mPokket Address
    PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, , EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal, India - 700091
    View all mPokket contact information