MTS / Sistema Shyam TeleServices [SSTL] — After cancelling services due to no coverage 3 1/2 years back now getting bill sms

Address:	New Delhi, Delhi, 110062
Website:	www.mtsindia.in

The reply i received from mts 16/dec/2013 is as below :

Dear mr. Gaurav,

Thank you for writing to mts.

We apologize for the inconvenience caused to you.

With reference to your e-mail on sat, 14th december '2013, regarding the mdn number [protected], we would like to inform you that your connection has been permanently disconnected since 10-sep-13 10:25:56 and now there is no amount due in your account. Hence, we request you to please ignore the communication.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Email: appellate. [protected]@mtsindia.In
=
After fighting with mts on emails that i bought your data card but i have no coverage for months they sent me the above email. But this company is really pissing me off as they have now started sending me sms's every second day since 09/march/2016. When i called their customer service complaining that i have no-active service with your company then why am i receiving these messages to bother. Mr. Ajay in cs replied you have outstanding payment and you are using services of mtm. And twice the customer care dept. Disconnected line before speaking with ajay. This is really pathetic.

Below is the chain email conversation between me and mts :

From: gaurav. [protected]@yahoo.com
Sent: saturday, december 14, 2013 03:31 pm
To: appellate. [protected]@mtsindia.In; customercare. [protected]@mtsindia.In
Cc:
Subject: disappointed with services and want refund


Hi

The last communication i had with. Mts i was informed that my services have been cancelled as requested and i have to pay nothing. Now i have been receiving constantly messages from mts ever month bill has been generated. I don't know what the your company wants from me.

Just stop sending me messages

Thanks if you can do it
Gaurav

Sent from samsung mobile — original message — subject: re: disappointed with services and want refund
From: mts appellate delhi
To: gaurav. [protected]@yahoo.com
Cc:


Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you.

With reference to your e-mail on sat, 24th august '2013, regarding mdn [protected] about data card service deactivation and we tried to call you on your number [protected] today on 26.08.13 at 09:30 am; however your phone was not reachable. We would like to inform you that based on your request your data card services have been deactivated since 26.08.2013 9:10.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Mobile: +[protected]
Email: appellate. [protected]@mtsindia.In
Selfcare img

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Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www. Selfcare. Mtsindia.In and register yourself for ‘my account’

Are you satisfied with the response provided by us? Yes or no. Your feedback is important to us!

The refrence number for this e-mail is 75925.

From: appellate. [protected]@mtsindia.In
Sent: saturday, august 24, 2013 10:27 am
To: gaurav. [protected]@yahoo.com
Cc: gunjansonihello
Subject: re: disappointed with services and want refund

Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you.

With reference to your e-mail on sat, 24th august '2013, regarding mdn [protected] about data card service deactivation and we tried to call you on your number [protected] today on 23.08.13 at 10:25 am; however your phone was not reachable. We would like to inform you that we have raised a disconnection request for the mdn [protected]. The request number for the same is r[protected] and our concerned department would get back to you with the resolution on 29.08.2013 15:00.

We would like to inform you that deactivation takes 7 days to get processed and we will charge you for the period of the account as active and after the temporary suspension of the account we do not charge the customer’s account.

Further, we would request you to clear the dues of your mts account to proceed with the disconnection request which is rs 529.27 as on 24.08.2013.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Mobile: +[protected]
Email: appellate. [protected]@mtsindia.In
Selfcare img

Mts ‘my account’ – your account on your fingertips!

Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www. Selfcare. Mtsindia.In and register yourself for ‘my account’

The refrence number for this e-mail is 75925.

From: gaurav. [protected]@yahoo.com
Sent: saturday, august 24, 2013 08:50 am
To: appellate. [protected]@mtsindia.In; customercare. [protected]@mtsindia.In
Cc:
Subject: disappointed with services and want refund


Hi

I know your company can't afford a rs.1100 refund so just stop the services as i don't want to receive any bills. And for your information i will be filling a written complaint today in consumer court as i have the so caled followup chain emails.

Thanks cancel the service right away.

Gaurav sharma


Sent from samsung mobile — original message — subject: re: disappointed with services and want refund
From: mts appellate delhi
To: gaurav. [protected]@yahoo.com
Cc:


Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you and delayed response.

With reference to your e-mail on sat, 17th august '2013, regarding mdn [protected] about refund on data card and we tried to call you today on 23.08.13 at 05:42 pm; however your number was busy. We would like to inform you that your request has been closed and as per the closure for the data card refund, connection should old less than 15 days and the data usage should not above 200 mb, as your connection had already crossed 15 days on 12.08.13 and your data usage were also beyond 200 mb (Actual usage were 644 mb). Hence your refund request has been rejected.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Mobile: +[protected]
Email: appellate. [protected]@mtsindia.In
Selfcare img

Mts ‘my account’ – your account on your fingertips!

Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www. Selfcare. Mtsindia.In and register yourself for ‘my account’

Are you satisfied with the response provided by us? Yes or no. Your feedback is important to us!

The refrence number for this e-mail is 72106.

From: appellate. [protected]@mtsindia.In
Sent: monday, august 19, 2013 12:13 pm
To: gaurav. [protected]@yahoo.com
Cc: gunjansonihello
Subject: re: disappointed with services and want refund

Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you and delayed response.

With reference to your e-mail on sat, 17th august '2013, regarding mdn [protected] about refund on data card and as per our telephonic conversation today at 11:45 am, we would like to inform you that we have raised a refund request for the same. The request number for the same is r[protected] and our concerned department would get back to you with the resolution on 22.08.2013 16:45.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Mobile: +[protected]
Email: appellate. [protected]@mtsindia.In
Selfcare img

Mts ‘my account’ – your account on your fingertips!

Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www. Selfcare. Mtsindia.In and register yourself for ‘my account’

The refrence number for this e-mail is 72106.

From: gaurav. [protected]@yahoo.com
Sent: saturday, august 17, 2013 10:29 pm
To: appellate. [protected]@mtsindia.In
Cc:
Subject: fwd: re: disappointed with services and want refund


Hi

I have tried this internet stick is not going me good coverage please take it back and issue refund in good faith.

Regards
Gaurav sharma


Sent from samsung mobile — original message — subject: re: disappointed with services and want refund
From: mts appellate delhi
To: gaurav. [protected]@yahoo.com
Cc:


Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you.

With reference to your e-mail on thu, 01st august '2013, regarding mdn [protected] about data card configuration issue and as per our telephonic conversation today at 05:55 pm, we would like to inform you that you have arranged a fos visit at your place and an engineer will contact you within 48 hours for the visit.

We are also regret for the problem you have faced during the conversation with customer service support the feedback will be shared with the concern department.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,
Mts appellate authority
Sistema shyam teleservices ltd,
A-186 okhla industrial estate
Phase 1, new delhi -110020
Appellate. [protected]@mtsindia.In
Are you satisfied with the response provided by us? Yes or no. Your feedback is important to us!

The refrence number for this e-mail is 62395.

From: gaurav. [protected]@yahoo.com
Sent: thursday, august 01, 2013 04:23 pm
To: customercare. [protected]@mtsindia.In; appellate. [protected]@mtsindia.In
Cc:
Subject: disappointed with services and want refund


Hi

This is a follow up email to know how much time it takes to make you guys to come up with resolution. When a customer calls and asks for a manager they are not available to take the the customer's call. If at all someone answers call either they just keep on apologizing or hung up the call. Agents named neha and jai hung up. When spoke with saurabh in customer service and asked for manager i was refused. I was told to go to the nearest mts store to get data card checked and wait for few days to get it changed or wait for executive to come to my house within 2 or 3 days and again it will take few days to replacement. Spoke with vishal floor supervisor who said the same thing.
Mts is a bull company with stupid people running operations i guess to fool innocent customers.

I need refund which i have been told is not at all possible no matter service is not being used.

Anup singh team leader refused refund too.

Amit kumar dubey manager operations said the time for a person to visit my place is 3-5 working days and then he will check the device and then he will submit the device to be exchanged which will take few more days.


Not so thankful customer
Gaurav sharma


Sent from samsung mobile — original message — subject: disappointed with services and want refund
From: "gaurav. Sharma0382"
To: customercare. [protected]@mtsindia.In
Cc:


Hi

This email is to inform you that i am a new customer my services were said to be activated on saturday but still its not working. Data card is not being detected by my laptop and also on another laptop that i tried. The sales person said call customer service and when i called them they disconnected call i also called tech support they too disconnected my call. Your serve is so pathetic in the start then what will happen in future please refund the rs. 1100 that i paid or else i will be going to report this to police and consumer court.

Regards
Gaurav sharma
Mdn [protected]
Mobile [protected]
Alt email : [protected]@gmail.com


Sent from samsung mobile


This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema shyam teleservices limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema shyam teleservices limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema shyam teleservices limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.