Municipal Corporation Of Greater Hyderabad — amount deducted but property tax is still shown as due ptin : [protected] upi transaction id :[protected]

Address:

Hyderabad, Andhra Pradesh, 500073

I am b vijaya lakshmi, my ptin is [protected]. Locality : yousfguda (Erragadda) circle : 17 - kairathabad.

I have paid my property tax of rupees 1574 today (13/may/2019) at 08:51 am through your website :
https://ptghmconlinepayment.cgg.gov.in/PtOnlinePayment.do
Via upi payment method using citrus pay provided on your website payment options. The money has been deducted from my bank account and i didn't get any confirmation from the website that my transaction was successful or it failed. It suddenly closed. Now the tax is being shown as due through your website but money has already been deducted from my bank account please help me out with this issue and let me know what to do next.

Upi transaction id :[protected]

I am attaching the screenshots for your reference

My mail id is : [protected]@gmail.com
Please help me out with this.

I have already sent mail to [protected]@cgg.gov.in twice in last 3 days but there is absolutely no response.

Thank you