[Resolved] Musafir — Flight Booking

Varunjpandya

from Vasai-Virar, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	musafir.com

I wish i would have come across your complain before, i totally agree that musafir team is very irresponsible, and they do not give satisfactory response to client quivery

One can find my conversation with musafir and how they respond to issue and how they hide information from costumers

https://www.wetransfer.com/downloads/e27da06609f1628b72ed18e4b3dec4db[protected]...⇄

if link don't work please copy pest the link in your browser and download pdf file which contains email conversation between me and musafir team don’t miss response from jet airways

Hope this will help other from getting cheated

Regards
Varun Pandya
[protected]@gmail.com

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May 10, 2017

Complaint marked as Resolved

Musafir customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2017

Musafir Customer Care's response Dear Mr Varun,

Thank you for writing to Musafir.com.

After getting confirmation from Jet Airways Sales support team we updated the same to you that this error does not fall under Jet Airways Name Correction policy hence they are unable to authorize.

Please ask Preeti Pawar Guest Relation staff to check the same from Jet Sales support regarding the same from there end.

Below given is name correction policy.

ONLINE NAME CORRECTION POLICY.

Dear Travel Partner,

As per the DGCA CAR Section 3 – Air Transport, Series ‘M’, Part II, Point 3J, Jet Airways shall not levy any additional charge for correction of name of the same person, when error in his name spelling is detected after issuance of ticket.

Name Corrections can be done free of charge for reasons mentioned below:
REASON

Name Correction Process:
• It is very important to check valid identification documents of the passenger prior issuing a ticket.
• Only name corrections will be entertained. Name changes will not be permitted.

REASON
EXAMPLE
Maiden Name to Married Name (or vice versa)
MEHRA/PRIYA MS TO SHARMA/PRIYA MRS
Juxtaposing of Surname/First Name
SEEMA/RAJ MRS to RAJ/SEEMA MRS
Shortened/Nick name to full name
SHAIKH/MOHD MR to SHAIKH/MOHAMMED MR
Genuine typing errors up to 3 characters
AGARWAL/AMIT MR TO AGARWAL/AMEET MR
Title Amendments (Gender change is allowed)
TONDON/KINJAL MS to TONDON/KINJAL MR

Regards,

Team Musafir.