Myntra.com — Amount deducted but order not placed

Myntra.com — Amount deducted but order not placed

A Achalj Nov 20, 2021 Feb 14, 2026 This thread was updated on Feb 14, 2026

Hi team, I was doing online shopping with Myntra on 20th November 2021, during when I did a payment of Rs. 1099but in between a message shown as Myntra order couldn't get placed due to payment gateway failure. However my amount of Rs 1099 got deducted from my flexipay account. I also sent a mail to Myntra customer service but got no reply that money will be reversed back from HDFC BANK within 48 hours if not I need to communicate with Bank directly. I didn't get money back hence writing this letter. Attached screenshot of transaction details. Thanks. Was this information helpful? No (0) Yes (0)
Myntra.com customer support has been notified about the posted complaint.
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Shivangi Rani

from Delhi, Delhi

Feb 14, 2026

I made a payment of 1653 to myntra but the order didn't get placed on 10th February, 2026. I reached out the the customer service and they mailed that I'll be refunded within 72 hours, which too didn't happen. I raised a concern again but have still not got the refund. Hence, I'm posting here.