Myntra.com — delivery agent picked up the return item but myntra has not received, return status is showing as cancelled

My name is rohit i had ordered two shoes, one is nike low borough and another one is hrx white sneakers and got the delivery of the products. Later, i had raised a return request for both the product by mistake, i only wanted to return hrx shoe and exchange nike shoe and i was not getting any option to cancel the return request for the nike shoe so i called myntra help line number and asked them to cancel the return request for nike shoe only, but they said they are unable to cancel the return request and they asked me coordinate with the delivery partner. Today (29.07.19) the delivery boy came around 1.25pm he didn't call me before coming to my place because he knows my place as he was the guy who delivered the product. So i told him i want to return the hrx shoe not the nike shoe, he collected the hrx shoe and did something on his device. After few minutes a got a call from myntra stating that if you want to cancel your return request for hrx then press 2. I told the delivery boy, i want to keep nike then why it is telling hrx, he told me to confirm the cancel, and not to worries as he collected the hrx shoe and they have a tag which they need to scan but he is not carrying the tag, once he reach the office he will scan the tag then the hrx shoe corrct return status will be shown on my mantra app i agreed because at the time of delivery, he delivered the product still in my app it was showing as out for delivery and at night the status got charged to delivered. At 11.30pm i checked my mobile and found messages and emails from myntra, i got shocked as i read those mails and messages, there it was mentioned that the return request got cancelled for both the product, immediately i opened the myntra app and checked the order section, there also it is showing return cancelled again return and exchange options are showing. I got frustrated and i called myntra, they told me they have no clue. I was cheated, i lost my money as well as the product.

Hrx order no.[protected]-0632601

Return no.[protected]
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Do not show my current current..and also deduct my money...
Hello Rohit,

The similar kind of incident is happened with me as well and Myntra Customer Care is of no use literally. The delivery agent picked up my Sonata Watch and then I received a message that your product has been picked up successfully. Then at 5 am in the morning, I receive a message and mail that your return request got cancelled by Courier. I asked for help multiple times to Myntra customer care but they didnt investigated my issue. I contacted their Ekart partner who picked up my product and the delivery guy agreed that yes he picked my product and I have reocrding of that conversation too. Now, neither i jabe the product nor i received my valuable money.
I returned the order on myntra and also got the text message the pick up is completed but from last 2 days on the it is showing that order is out for pick up.
I called customer care and they told me to wait for 24-48 hour but i did not get my refund yet.
What is the issue myntra? When i will get my refund?

Same happened with me today. I returned a navy blue shirt worth 649. But after some time, I got message that my return request is cancelled. In order section, return and exchange button is appearing again. I visited ekart about this issue but ekart is saying that your product has been picked up. What should I do now??? Please help anyone. I feel cheated

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