Myntra.com Complaints & Reviews

Today i have received ordered products.in that eyeshadow palettes are broken and can't be used at all. And maskara is entirely dried up. Supply of such products is not acceptable. Quality check has to be done before supplying. It has to be taken return. It is responsiblity of myntra supply quality products instead just taking money and supplying useless items. How the maskara is dried up?? It shows carelessness about costomer

I have made a payment on myntra through airtel payments bank using ibibo web pvt ltd. However the payment got debited from airtel bank but order wasn't confirmed on myntra. Myntra customer service is telling to contact airtel payments bank and airtel payments bank is telling to contact myntra. Still no update regarding the refund.

Transaction date as per airtel : 21 july 2019
Transaction id : [protected]

Wrong items are sent
Wrong items are sent. I ordered a pants and i got shoes. Problem is customer care. Worst customer service... Its very difficult, there is no proper email id. I tried posting a customer complain, that page does not work. There is no phone number to talk to customer representative. There are so many menus when we dial in customer care. And in website, order history, there is no proper option to choose to raise a complaint.
Updates -
I contacted customer care finally and i sent all details for wrong item after 20 days no one contacted. Extremely worst online shopping worst customer care

June 28 order placed, received shoe instead of pants
Contacted customer care and no updates for details sent.

Its extremely difficult process to talk to customer care people, line is always busy. There is no chat. I called many times, complaint logged and no one get back.

Wrong items are sent. I ordered a pants and i got shoes. Problem is customer care. Its very difficult, there is no proper email id. I tried posting a customer complain, that page does not work. There is no phone number to talk to customer representative. There are so many menus when we dial in customer care. And in website, order history, there is no proper option to choose to raise a complaint.
Then finally i called customer care, they asked me to send all details but after that no one contacted.

I purchased a white leo sansini women white contemporary regular fit self design semiformal shirt from myntra. The size didn't fit me, therefore i decided to return it and the item was picked up on 16 july. And i got a message that the refund has been initiated but even after 10 days i didn't yet received my refund. My return no is: [protected]. I tried calling myntra customer care everyday regarding the refund issue but they asked me to wait for further date.

My name is ashutosh naliapara, i ordered nike shoes on 15 july, order number:[protected]-7323003. The payment was done online.
Courier: ekart logistics
Tracking number:mynp[protected]

The delivery date of the product was 23rd july, i logged a complaint through myntra for late delivery on 24th july.

On 27th july, friday, i call one of the executives on the number: [protected], talked to them about my concerns regarding my product delivery but they weren't able to solve my queries hence i was directed to one of the supervisors named sakshi, she did not enclose her last name when asked to.

I have been told to wait for 5 days, after the complaint booking but there is no talk regarding product delivery. I asked them regarding the shipment more than 5 times but the questions were denied and all they talked about was the registered compliant of late delivery.

The worst customer care response i've ever faced.

I received an order from myntra. But the product is not up to mark. So i want to return it. But i can't initiate return process as i have claimed 161 myntra insider points. I had a word with myntra customer care and i request them to revert back insider points and help me to place return request but they denied. I have given them the option that they can take back that points because there is nothing in the technical world that can not be fixed and this is just some insider points. That product has no use for me now. Please help me in this matter.

Order placed on 13th of july 2019 and expected delivery date was 21stjuly 2019 still didn't recieve my product. I called myntra customer support people and they said it would be delivered on or before the given date. Order details are given below. It says your order has been delayed but for how long? If i leave it like this my product will never be delivered and i paid the amount in advance.

Hi team,

Recently i have ordered some costume for my wife on 13th july and it was promised to delivery on or before 18th july and till today 26th july the item is not yet delivered and i have made multiple compliant and everytime they said 24hrs or 48hrs will get back with update but no response from there side, they are very careless and no proper customer service, i truly regret choosing myntra because for what purpose i did shopping dint serve as the occasion is over for which i bought the item and item is not yet received.

My kurta set from vishudh is not delivered yet but i got a message that it has been delivered! Kindly look into the matter as soon as possible! I tried calling customer care but that is also of no use as they are saying there is some technical problem! The number of delivery agent is also out of range and unavailable! I have paid for the order also!

I ordered this set of cups on 18 july and received them without any pre msg and after receiveing i wanted to return it there was no barcode so i could confirm the delivery so i asked th delivery boy who came to deliver part of the same order to take this product back and confirm it he said ok mam .now neither he returned to me nor the warehouse received .and when i asked abt the refungd they blame me for giving it to him.i just want to know if im at fault is that not myntra 's fault to train them not to take any product, would i still forcibly give him.i gave him coz i knew he was from myntra .i want my refund.
kindly look in to this matter this could happen with other customers too and plz remember i gave it to myntras delivery boy and i hopethey have the record of who delivered what product

I had ordered Rubans Women set of 2 gold plated gold toned and pink faux ruby studded bangles for INR. 788
However, when I opened the pack, the item was missing.
Invoice no. C[protected]
Order no.[protected]-169100
Since I had ordered it from outside India, by the time I collected the item from the delivered address it was past 30 days. Hence could not avail the 30 days return policy.
Kindly look into the item and provide the missing item or return the amount paid.

I am a regular customer of myntra for about 4-5 years now. I am unable to login to my account, i tried to change my password, create a new account, try contacting customer care several times. However, i am still not able to access my account. It says "account locked - contact customer care" and as per customer care account does not exist. They have absolutely no clue what is going on.

On 22 july i ordered 5 products from myntra.com and today i got 3 products from which 2 are good as showed in images by myntra and one of the product is not as i ordered and is in damaged condition which can not be tolerated and it is also of the other company’s called dave and the company i ordered is kook n keech so i kindly request myntra to do the needful in the regards

I have ordered 1 libas women rust red & green printed kurta with palazzos and i have returned but still not refund from myntra i have also contact custome care problem is not resolved they also provied me bank reference number them i contact bank customer care problem is not resolved they said me to asked from myntra we cant help regarding this process.

I had a myntra credit balance of rs 475 from a refund. My myntra credit now is rs 0 due to a fraudulent transcation. Somebody had hacked my myntra account and has done the shopping. When i complained to myntra about it, they informed they cannot refund because the product has been delivered and i need to raise a complaint in cyber cell. Myntra is not guiding me where to raise the complaint which website and how, their customer care executives do not have the know how of the same. Please guide me on this

Order id[protected]-7780501
I cancelled that order and you have refunded me only for french connection shirt 1331 rupees and the entire order amount was 5585 rupees
Where is the refund of remaining two items UCB jeans and LEVIS shirt. I am complaining again and again but u only replied for that 1331 rupees
What wrong with you ... that kind of custmer support not expected from you ... please resolve this otherwise i will go to consumer court thats all
I am sending you screenshot that refund i received

Hi
Customer care
My official phone number registered with myntra is [protected] ( mumbai)..i purchased a kurta from myntra on 8 th july 2019. It was delivered on 12 th july...due to size not appropriate, i put a return request on 14 th july 2019... The product was picked up by your delivery partner on 17 th of july 2019... Now the whole drama starts...your delivery partner ( manoj) couldnt see the price tag and bcos of his foolishness he had put it on hold...reason mentioned that price tag is not there...when i got the msg from myntra, i called him again and finally he could see the price tag and accepted the parcel.( Just after 10 min.. he came again n picked up the packet)... After 7 days, 7 times call to customer care and 2 written request..my status was not changed from hold to picked up...your delivery partner also tried to coordinate with myntra back end office..but even he couldnt change the status of my return request...finally after getting frustrated, your delivery partner returned the parcel to me on 24 july 2019.mentioning that his senior told him to do so...now again back to square one...the dress is still lying with me with original price tag and bar code...humble request to get it picked up again and initiate the refund process.
Hope my issue will b resolved soon this time...bcos no use to contact your telephonic executives who are assuring me that my issue will b resolved in 24-48 hrs...but it is as it is even after 7 days...
Just becos of carelessness of delivery partner, the customer has to suffer a lot.

I have ordered a gift voucher on 23rd july 2019 of rs. 1400 and payment has been deducted from my card but order was not placed. Refund my money as i didn't received any confirmation from you on email. Request you to please activate option of call where we can contact directly with you so i can explain the issue on phone.

Please look into this as soon as possible as i want my money back. Also in want to clarify that i want my refund directly in bank account not in myntra credit.

Thanks.

I had placed an order for the above t-shirt on 22/06/2019. However i was provided the wrong size tshirt. Also, the item delivered was different from the image shown in the app, as well as the material.

I had placed a complaint regarding this to myntra but i wasn't even provided with a reference no./ acknowledgement of my complaint being received.

Now, after returning the item vide return request no. [protected], i received a confirmation message from myntra on 13/07/2019 stating that my return request was processed and my refund was intiated. The refund was supposed to be credited to my account by 23/07/2019.

Since that did not happen, i called them to ask for the transaction reference no. But was told that they do not have any information regarding the ref. No.in their system.

So, this means that either they have not made the payment for my refund or they are choosing to harass me on purpose because i complaint about receiving a fake product.

Its been more than a month since i placed the order and this nightmare started. I request myntra to kindly stop this harrasment and refund my amount at the earliest.

With regards,
Priyakshi