Myntra.com — got deducted order didn't get placed

Address:

Bangalore, Karnataka, 560029

I made UPI transaction of RS:1259 to Myntra via google pay on 30th nov 2019 got message saying that "Your Citibank A/c has been debited with INR 1259.00 on 30-NOV-2019 at 19:09 and account
myntra.[protected]@axisbank has been credited. UPI Ref no.[protected]
SUBASH MURUGAN 4:27:58 PM" but the order didn't get placed, I raised a ticket for the same in mantra multiple times they said always we did not received money asked me to check with bank support, when I checked with bank team they were saying transaction successful beneficiary account got credited, even they given transaction successful confirmation mail which was requested by myntra, even after this confirmation mail myntra saying that they didnot received it, its my first and worst experience with myntra kinldy help me to get my money back . i will attach the all proofs