Myntra.com — Missing Item in Delivered Order Immediate Refund/Replacement Required

I am writing to raise a serious complaint regarding my recent order of OnePlus Buds 3, delivered on 28th January 2026 at approximately 3:30 PM.
Although the outer parcel packaging was intact, the inner product box seal was broken, and the main earbuds were missing from the package. This clearly indicates tampering before delivery, which is completely unacceptable.
When I requested the delivery agent to open the parcel in front of me, as is standard practice for high‑value items, he refused to do so and walked away immediately. This behavior is highly suspicious and unprofessional.
To make matters clear, I have video footage of the parcel, including the condition of the outer package and the tampered inner box. This serves as solid evidence of the issue.
This entire incident raises concerns of a scam, internal mishandling, or negligence on Myntra’s part.

I demand immediate action from Myntra:

Full refund OR a replacement of the OnePlus Buds 3 without delay
An internal investigation into the broken seal and missing item
A review of the delivery agent’s conduct

Please treat this matter with urgency. I expect a resolution within 48 hours, failing which I will escalate this issue through all available consumer grievance channels.

Awaiting for response.

Regards,
Ketan Parab