Myntra.com — NON REFUND OF MONEY DEBITED FROM ACCOUNT

Address:

Chandigarh, Chandigarh

An order for purchase of Adidas Originals Men Blue ADI-Ease Surf Printed Canvas Shoes(Order ID:[protected] was placed by me on 29th Jan 2015.Online payment of Rs-2767 was made by me but though the amount got debited from my account (OBC) the TRANSACTION FAILED and a message prompted me to contact CC deptt. if amount is not refunded within 24 hrs.I tried making payment with different card (BOI) for the same item the same day and the order was placed successfully. When the money was not refunded, i called CC after 24 hrs and i was informed that the the payment of said amount was made from OBC bank but transaction has failed.I was told to wait till 4th Feb 2015 by which the amount would be refunded. From here on started the ordeal of my life. Right from calling your CC deptt umpteen number of times to sending mails at [protected]@myntra.com, i tried everything but all in vain. Even attaching the screen shot of my bank statement showing the amount of Rs-2767 been debited on 29 Jan 2015 did not help. All i get in return is the revert from a new person with the same "apologies for inconvenience" pitch and a new date for me to wait till when the issue will be resolved by the finance team. First it was 4th Feb, then 9th Feb, then 12th Feb and today another 2 working days, excluding Saturdays & Sundays are demanded. I have been doing business with Myntra for last couple of years before it became part of Flipkart but this is my worst experience till date. I regret the day i got associated with this site which claims to be a trusted site and always preferred to pay well in advance.But now i realise my mistake. I will be the first person to discourage anyone making any purchase from your site. I will be greatful if the matter is resolved by you otherwise i will have to adopt legal course of action for getting my hard earned money back. If you wish i can send you all the mail conversations i have with your finance team officers along with my bank statement. Rajiv Gargish