Myntra.com — Refused my complaint against missing item.

Address:	122016
Website:	www.myntra.com

Hi Myntra,

I bought an item name 'United Colors of Benetton Men White Perforated Sneakers' item id Product code: 1446524 and I made this transaction on 18th Dec'16 for Rs.2078. I regret to inform you that I have received my order on 19th Dec'16. When I opened my parcel I shocked because inside of box only one shoe avilabe. Thats mean i can understnd part of order was missing.

Post that I made call to customer care for the same and raised a complaint against missing item. They gave me commitment that they arrange a pick up take back item and refund my money back. Now today I have received a mail for the same in which Myntra mentioned that your pick up request has been rejected from amazon side and we can’t assist you more and can’t refund your money so, keep this item itself. What the hell is going on what should I do with one shoe, its feel me like you guys making me fool and waste my money and time also.

I regret to say that there is only false assurance from your side. This is the worst service and item I have seen ever from online shopping portal. This is a type of cheating with customer and fake commitment given from your side. We are surprised for this behavior from a global company like yours, in spite of the seller giving his consent to refund.

This is a serious matter, and I take it as a case of cheating. I find no other option but to report the matter to a consumer court or grievance as a criminal/ fraud complaint. We have noticed that each time, I have to initiate the dialog there is only assurance from your side, but no real progress. I have told you, my patience is running out now. We never expect this kind of follow up from a global company like Myntra.
I am giving you few more days before getting into a legal course of action. I want my money back in my bank account as soon as possible and I will share your bed services and poor item feedback on all social media and its really impact on your brand name.
You guys doing cheating with your customers and making fool all of them.

Contact with me for the same on “somnath.[protected]@gmail.com”and “[protected]” is my mobile no.

If I will not receive the resolution then I will file a claim in Consumer Court for this and it will more pain full for Myntra brand, mark my words you can’t play with your customers like this. I feel like I have been cheated by Myntra. This is my first experience with Myntra, and trusts me, it's nasty.

I will ensure you that I am not taking for garneted.

Hoping you can understand my disappointment and help me out for this.

Regards,
Somnath
[protected]