Myntra.com Complaints & Reviews

I had a previous positive experience with Myntra, but recently, a delivery agent informed me that Myntra doesn’t deliver to my location. This was confusing because Myntra had previously delivered to my doorstep. The agent insisted I pick up my parcel from his location, which is unprofessional and frustrating.

Additionally, I faced another issue where the delivery agent asked me for my phone number under the pretext of...

I ordered a ready-to-wear saree but received a regular saree instead. While the color matches, the key feature—pre-stitching—is missing.

My return request was denied as the delivery agent refused pickup due to a missing brand tag, which was never provided. Despite submitting a new request with images, it was declined as the difference wasn’t clearly visible.

A customer review (attached) confirms this recurring...

Dear Sir/Madam,

I am writing to express my extreme disappointment and frustration regarding my delayed product. I ordered a product on 08.03.2025, and at that time, my product delivery date was 16.03.2025. However, I have not received the product yet. I have already registered three complaints with Myntra customer service regarding this issue, but unfortunately, I haven't received a proper response from them, and I still have...

I ordered a peice of suit from Myntra app on 1st March. I tried the same on 8th March and put in a request for return as I did not like the product. I order another product, let’s call this product A. I ordered a product A in exchange of the first product. The exchange was done and product delivered on 9th March. I noticed that the product A was missing a piece of clothing, I put in another exchange request. I was not aware that first a...

Delivered bad quality product and after opening the item, we observed that the item was defective and looking like used products. After opening the parcel on the same time we asked for return. Next day they came for pickup and refused to pickup giving various excuse that the order copy was not present, whereas invoice was in the packet. After complaining to customer care executive, they informed us various excuses but till now they had not...

I am writing to express my extreme disappointment and frustation with Myntra's service, specifically regarding the cancellation of my orders without prior notice. Unfortunately, this is the second time I have experinced this issue within 35 days.
Order Details:
Order Number - #129307714006552736103 and order dated 30th January 2025
Order Date - 5th March 2025 and 30th January 2025
Items Ordered - Mango Suede Shopper...

Today I bought two myntra gift card from Amazon of 1000 and one more of 250 rs and they totally worth 1250rs and they sent me a used gift card what should I do now I am totally helpless right now it was my hard earned money and they r not refunding me my money what should I do now did they scammed or cheated me who used that card bro only I have my gmail so how can u say that I used it where is my money or my gift card plz help me with this I am totally helpless less and shivering because of this glitch or scam😭😭

I ordered dress and it didnt fit me well and the dress size is xl and i need xxl but the thing is the dress last is xl so i requested for style exchange as there is no return but the myntra support denied it. They informed me that i can only have an option to size exchange when there is no xxl how can i change size exchange.

Here is i lost my money of 1100 and the product.

I need this resolved

Order Details:

Order ID: #129036373290666556803

Product Ordered: ADIDAS Men Woven Design Ford-Fwd Running Shoes (Size: UK 8)

Seller: Flashstar Commerce

Delivery Date: 4th February 2025

Ticket ID: IN[protected]

Issue Description:
I ordered Adidas Men Woven Design Ford-Fwd Running Shoes (Size: UK 8) from Myntra. On 4th February 2025, the package was delivered with torn Myntra packaging. The delivery agent claimed the damage happened during transit. Despite this, I accepted the package.

Upon opening it, I was shocked to find the wrong product inside—a completely different Adidas shoe, which appeared used. Frustrated, I immediately contacted Myntra customer support. They guided me through the process of initiating a return for the incorrect product and assured me that my refund would be processed within 24 hours.

However, my return request was unfairly rejected without any reason. I contacted customer support again, and they asked me to wait another 48 hours. Despite this, nothing happened. After repeated follow-ups, I have now been asked to wait for yet another 24 hours. This cycle of false assurances has continued for 4 days with no resolution.

Additional Research:
Upon researching the seller, Flashstar Commerce, I discovered several complaints from other customers regarding wrong product deliveries and refusal to honor refunds or returns. This clearly shows a pattern of negligence and malpractice.

My Request:
I seek immediate intervention for the following:

1. Full refund of my payment.

2. Accountability for the repeated delays and poor service.

3. Assurance that Myntra will vet sellers like Flashstar Commerce to prevent similar incidents.

I have attached photographic evidence of both the wrong product received and the product originally ordered for reference.

This experience has been mentally exhausting, and I urge immediate action to resolve my grievance.

Hi Team

This is with regards to order no: ‘1289619 [protected]’, Product name: ‘Anouk Peach & Grey Peplum Shawl Neck Top & Printed Skirt With Belt Party Co-Ords’ delivered on 29-Jan-2025. A return was requested by me on 27-Jan-2025 for the product and the product was picked up by Myntra executive [Name: Sagar, Contact: [protected]] on 28-Jan-2025 at 10:20 AM from the same address from my hand but marked as ‘Pickup...

I ordered Annabelle by Pantaloons
Women Slim Fit Formal Trousers (product id:[protected] of size 36, but when I received it on 13/01/2025, it was too large for me. Now I want to exchange it, but the product went out of stock. I request you to kindly bring back size 34, as it is a little urgent....

I have placed an order [el paso flats] in mynthra app on jan 5 around 3 pm.. And paid using gpay... The order was confirmed but after that there is no information about the order. I tried contacting the customer care no given in the website but it was invalid. I would like to know the status of my order and money i have paid

Recently, I faced an incredibly frustrating and disappointing experience with Myntra that has left me questioning their commitment to customer satisfaction and integrity. I placed an order for a pyjama, expecting a quality product, but instead, I received two substandard tops that I never ordered. Shocked by the blatant error, I initially approached Myntra for an exchange because I genuinely wanted the product I had ordered. However, after...

I ordered something from Myntra today but money was deducted from my account but my order was not booked. Then I ordered again and my money was deducted again and the order was booked....

Hi,

I have ordered 3 park avenue shirts from myntra.com, only one delivered, 2 shirts are missing .

I have escalated this issue and it is not getting resolved. I want the refund of my money for the two shirts not delivered.

order number :[protected]-2906903

Invoice number : I2925MY[protected]

Date : 18 Dec 2024

from last 7 days issue has not been...

Hello all,

I am lodging a formal complaint regarding the handling of my return request for an item purchased on 18th Dec 2024 through Myntra Online Portal (Order ID:[protected]-9004201, JFK Plus Printed Large-Sided Medium Trolley Bag).

Issue Summary:

Return Request Delays: Placed on 19th Dec 2024, repeatedly canceled by the delivery agent without reason.

Reference Number: Issue raised under IN[protected], and resolution now delayed to 31st Dec 2024 despite multiple follow-ups. Even Escalation Team of Myntra is looking absolutely clueless and helpless

Customer Support Ineffectiveness: Contacted on 26th Dec 2024, but received only standard responses, with no actionable resolution provided.

This experience has been highly frustrating and unacceptable. I request an immediate resolution, including the processing of my return and refund.

Looking forward to your swift action.

Regards,

Ordered aldo size 9 – men textured round toe comfort insole textile slip on sneakers date of delivery of myntra consignment 24th october 2024. Total paid in advance rs.5940/-. Received a pair of damp old worn out canvass shoes. Issue created in[protected] return id [protected] issue reopened with ref no. In[protected].

When numerous calls, msgs with myntra customer failed i approached ceo vide my letter 16.11.2024...

Order Number: [#128357261336937282603]
- Date of Order: [15th nov 2024]
- Refund Amount: ₹ [9000]
- Original Payment Method: [credit card ******2435]
- Mobile Number: [ [protected]]

I have raised multiple complaints regarding this issue, but unfortunately, I have not received any response or resolution. My previous complaint numbers are:

- Complaint Number: [IN[protected]]
- Complaint Number: [IN[protected]]
- Complaint Number: [IN[protected]]
- Complaint Number: [IN[protected]]
- Complaint Number: [IN[protected]]
- Complaint Number: [IN24121 [protected]]
- Complaint Number: [IN[protected]]

This is regarding the wrong product
delivered.
I have raised the concern on the same day of delivery i.e on 14th dec. the product I have ordered is Octave men track pant but instead of it I have received a shirt of different brand .

I don’t know this mistake is done on whose end.
I got a response from Myntra’s team that investigation is done and we have delivered you right product.

But...

I ordered Crocs Sandals from Myntra on 7th December and they delivered a completely different model, I didnt even remove the product seal and now the Myntra support is refusing exchange saying the product I am trying to exchange is different. This is not my fault and Myntra is not exchanging or replacing the product. The product price and already increased now and myntra is refusing to exchange it, give a coupon for the price difference or...