National Highways Authority of India [NHAI]

[Resolved] National Highway Authority of India — Misbehaviour of Toll Person at MAHUVAN Toll Plaza

R.P Agarwal

from Kolasib, Mizoram

Address:

Agra, Uttar Pradesh

Sir, Yesterday at 7:15 pm I was going with my family from Agra to Mathura using NH-2 road in my Eco Sport UP80 CN 2353. On MAHUVAN Toll Plaza(km 110.250 to 200.00 km on NH-2) I took my car in a lane DM14 which was already having 3 cars waiting for the toll ticket. It took 20 minutes for my turn to come to take a toll ticket. When I told the person giving ticket for waiting me for such a long time he said, very rudely "It generally happens here and if you are in a hurry then you may go from the Yamuna Expressway." I really dissapointed by hearing this and request you to take a strict action against this misbehaviour. As NHAI is also responsible for the management this misbehaviour must be beyond your tolerance. Attaching the photo of the toll ticket below, Kindly look into the matter. Thank you, R.P. Agarwal [protected] Email - [protected]@gmail.com

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Aug 14, 2020

Complaint marked as Resolved

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Comments

R.P Agarwal

from Kolasib, Mizoram

Sir,
This is to bring to kind notice that I have given copy of above matter to Shri V.Chhibber (Secretary to the Government Of India) Department of Road Transport & Highways, Govt. of India.

Thank you,
R.P. Agarwal

[email protected]

Hello, my name is sunny today I was coming from Gwalior to Delhi and when I reached madhuvan toll plaza Sharpe at 11:18:39 AM so I scanned my fast tag and then the person who was on the duty said you're fastag has black listed and also misbehaving to me when I told him I have sufficient balance and my fast tag is working fine . so he told me, give me 210 means double charges...I told him give me only 30 sec let me check my transaction either its sucsseful of not..so he was again doing misbehaving ..and all the cars in que was in hurry and they starting to horn continuing so I gave him 210 in cash and forget to take receipt due to pressure of car was standung behind of me so I just gave him and run my car ...and i got an message from paytm which is linked to my fastag accoutn your 105 rs transaction sucsseful ..so he charged triple amount also misbehave ...you can also see in cctv camera ..and that guy was really having bad language . my car no DL2CAY5597 blue ray baleno