National Highways Authority Of India [NHAI] — Asking cash in toll

In damoh jabalpur road katangi toll plaza,
A personnel of toll plaza asking 30 rs for toll despite fastag.
And said you must have to pay in cash not by fastag, behave rudely and state that fastag is not working here go back withdraw money from atm.
Toll plaza is solely responsible for not working fastag in its toll and I am agree pay through fastag.
I want my money back
Receipt is enclosed