National Highways Authority Of India [NHAI] — Damaged my car windshield due to toll plaza mismanagement

Hi Sir,

On 31st Jan 2021, I was travelling from Visakhapatnam to Hyderabad, when I reach Vempadu Toll plaza after along waiting in que we were asked to move and we were slowly crossing the Toll plaza and all of a sudden the Toll plaza gate fall on my car windsheild and due to which my windsheild got damaged and when I asked them for the compensation they are simply saying that it is not their mistake and they are shouting on me and my wife and starting using abused language and after 1hour of argument they gave me complaint book and I have registered a complaint on them in their complaint book but till know no response from them and when we try to call them they are disconnecting the call or asking to do what ever I want but they are not ready to pay for the damage happened by them.

My complaint number is 25.
Vehicle no. AP28DN 3522
Toll Plaza details:
Anakapalli Tollway Private Limited
Vempadu Toll Plaza.
Travelled date: 31.01.2021
Time: 11.41AM
Toll plaza Operator: A Rajesh

I would expect proper response at least now from them and will pay for the my damage.

Thanks & Regards,
Sathi Sankar