National Insurance Company — i renewed my bike's policy through online and i did not get the policy generated

Address:Chennai, Tamil Nadu, 600096
Website:nationalinsuranceindia.nic.co.in/portal/page/portal/Corporate/Home/RenewPolicyPage

Policy number renewed -[protected]
Vehicle number - py 01 - bu - 0252
Vehicle - honda cb unicorn
Payment date on[protected]
Email id - [protected]@hotmail.com
Mobile number - [protected]
Payment mode - nic website (Through credit card)

I tried renew the above policy and payment was successful but my policy did not get generated. Tried calling the company but couldnt connect even if i wait for 30mins. Tried mailing did not get any response for the mails. Please send me my policy to the above mentioned email id before i get caught by the police.
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    National Insurance Company Phone
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    National Insurance Company Address
    3, Middleton Street, Prafulla Chandra Sen Sarani, Kolkata, West Bengal, India - 700071
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