National Insurance Company Complaints & Reviews

Mohammed Malik,
Manager
Central Bank of India,
Noorkhan Bazar,
Hyderabad -500 024
Cell[protected]

To
Sri Tajender Mukharjee,
CMD
National Insurance Company,
Delhi
Email : tajinder.[protected]@nic.co.in ( MD and CEO National insurance Company )
bsrambabu.[protected]@gmail.com ( General secretary All India Bank Association )
Dear sir,

Reg:non response on my complaint Policy Number[protected] of Md Malik Emp 79206
Manager working in Central Bank of India

With reference to the above, I constrained to bring to your notice that your company employees showing negligence on corporate clients, they think the policy holders are taking free service from your company . In this regard the following incidents are noted and brought to your notice.

01 Policy number [protected]
02 Claim numb[protected]
Date 14/09/2021
03 name mohammed Malik
04 approved by Hitpa
05 DATE AND AMOUNT 29/09/2021 Rs 7207/-
06 my reminder to Bina.[protected]@nic.co.in
Yogita.[protected]@hitpa.co.in
Subratakmaji/ho/[protected]@nic

07 Remark Sent on 19/10/2021 No response on my mail
08 online greavance GRI[protected]
09 Date 23/10/2021
10 response Any online grievance will be settled within 10 days but, here third party has settled my claim HITPA but National insurance not been credit claim amount till date . Why this parity on settle claims
11 Account details Current account Number
[protected] IFSC CBIN 0282407
Cancelled cheque already submitted

Dear Sir,
I want to leave your company and have given letter for NOC before six months. But this is very strange that You did not pay attention towards my letter
Agency Code [protected]
Name Manoj Kumar Singh
Mobile No. [protected]

I have a National Mediclaim policy of National Insurance Co. Ltd. vide policy number[protected] for a period of 24/03/2020 to 23/03/2021. I had a reimbursement claim no. 22862174 for Rs. 518498/- out of which only rs. 184440/- have been sanctioned by the company. i hold a policy of Rs. 5 lacs and also bonus of Rs. 125000/- total rs. 625000/-.
company has deducted Rs. 334058/- which is very unreasonable.
I have taken...

I have submitted a claim for reimbursement on 28.06.2021 under National Insurance company Policy No:[protected]
to your TPA ( HEALTH INDUSRANCE TPA OF INDIA LIMITED, COCHIN) towards the hospitalization of my daughter MISS THEJASREE. But due to non receipt of reply I have contacted their office several times, finally they informed the file has been transferred to NATIONAL INSURANCE COMPANY OFFICE for final decision. Unfortunately...

My Policy No:[protected]. Yesterday 03.09.2021, I renewed the this policy online paying the amount Rs.24719.00 through SBI bank, Anna Nagar, Chennai inadvertently.
Kindly cancel this renewal. My renewal date falls on 06.09.2021.
I wanted to take Senior citizen Mediclaim and wanted to increase the sum assured to Rs:3, 00, 000/- instead of present Rs.2, 00, 000/- policy
Advice me to renew after the cancellation of above policy what is the proceedure ??? I need to pay the difference or full amount after revision ???
V.R.Premchand
[protected]
[protected]@gmail.com

Please refer my claim against policy no[protected] Customer Name : Kirtikumar Manilal Rana.

Total amount Rs 4894/- has been deduction and point wise described as per sheet attached.
Registration charges 500/- is actually genuine as per other insurance company comparison and it is acceptable.
Rs 855+ 1539+ 2000=4394/- Rs as deduction illegal as per statement and reason given by your sheet and it is not acceptable.
All payment was done by me at the hospital as all supported paper /bills was sent to you previously.
Please re consider my claim and pass the claim for the balance amount as soon as early possible and deposited in my bank account.

Good morning sir this jeganathan last[protected] renewal my bike insurance policy[protected] and[protected] renewal via phone pey ref id PHNNX21081716511399574274011 and PHNNX21081716523146767087531 ..Paid amount 349 and 861 respectively...but still now i can't received any msgs and policy copy...so kindly check and rectify that issue
vehicle number :TN 63 BC 9184
Name :p.jeganathan
Mobile number:[protected]
mail ID :[protected]@gmail.com...

I invite your attention to my remarks on whatsapp at the time the above vehicle (HR26 BF 5927) remains at the workshop (VKIA Road.9, Prem Motors, jaipur). . I regret informing you after repeated reminders over the telephone that you have not provided a claim and declined to report to me . Therefore I again request you to please send a copy of the insurance claim declined by the company for further necessary legal action against the company and representative of Prem Motors, Jaipur staff for misguide to harassment and financial loss to me.

Kailash Chandra Vijay
Mobile No. [protected]

Complaint against Ms KShama.G.Sawant, Divisional Manager, Vasco da Gama, GOA 403802

I am a long time policy holder of your company. I have visited your office in Vasco 3 times in last ONE year. I find that Ms Sawant does not come to office till about 1025 hrs, so most of the staff is also missing. Customer are made to wait for arrival of staff.

I told her more then once, her excuse is that she stays far away. Is it Customer fault?
Your office is on Second Floor with NO lift. It is very difficult for Senior citizens to climb ladders. In fact on a occasion I was told to go and get a photocopy of my Policy while staff can easily access it on line.
With this behavior of staff I wonder HOW long NIC will last.

Rejection of renewal of policy no.[protected]. Your ref. (660)16.02.2021. Renewal due on 18.032021. Payment by cheque no.890973 dt.15.03.2021 on State bank of India, Mulund w br. ₹19996/- payment sent through Ms.Mital Salia. Payment at 240401 Mumbai Direct Agents Br. Dadar w. Matter also reported IRDAI OFFICE, SANTACRUZ, MUMBAI.

Sir,
Iam a retired Union Bank of India staff PF no.418512 with Mediclaim Insurance scheme policy No.[protected]
UHID [protected]. A claim was submitted to HITPA under claim no.[protected] in two parts ie ( Rs.212063+Rs.19361). I received the 1st one. But 2nd amount was not received till time. HITPA issued settlement letter, stating that claim was settled for full amount on 24.7.21 with NEFT no.KKBK[protected]. But the amount is not received. Please look into and release the said 2nd part of claim omount of Rs.19261 immediately.
Yours T.Mukunder
[protected]

Creata car (PB 30 Y 0111)
gurbinder singh s/o manjit singh
[protected]

Company is not process claim settlement as well in time and same
as escapee from claim settlement to give some remarks on claim settlement processing sheet.. IAM from central bank of India employee Pf..124257.. please inform to natational insurance company LTD in India...

Hi Team,

I wanted to file a complaint again Puru Tyagi, a surveyor in Saharanpur ( U.P ) for giving the false information to the customer as we took the claim for our damage in the car and he mentioned it will be a full refund but it was only 50% was given back to us.
My car number HR02 W 2544 he checked everything and he said it will be a full refund but it was a wrong information given.
I’ll never ever buy insurance from National and also not recommend anyone.

Please take prompt action against your Surveyor Puru Tyagi.

Best Regards,

On 13/07/2021 I tried to renew my two Wheeler KL61B8271, the insurance amount was 1460 . The amount was debited from the bank. But the insurance not renewed. The transaction id is :NICL[protected].pls refund the amount.

I had got my car insurance done through online mode in February. Till date that is even after 07 months it’s not updated on MParivahan because of which I am facing problems with RTO and a challaan for no insurance .My Veh number is UP80EU5757.I have spoken to the customer care executives, they are clueless.I have also complained through mail, of which they gave me a very wrong and incomplete reply so in this case I am left with no option but to go legal for such lackadaisical attitude towards work from you people and fooling the customer.

Respected Sir/Madam
Claim no. HH[protected]
I have applied for a partial reimbursement claim to National Insurance company through Heritage Health Insurance TPA Pvt Ltd for Rs. 17283. I have replied to all the queries raised by the TPA. But for the fourth time same query was raised by the TPA stating to " Provide all documents from previous TPA which should be certified with stamp and sign that papers are kept in their record.(LIKE FINAL BILL& RECEIPT AND ALL SUPPORTING DOCUMENTS". I have already sent an email enclosing all the main hospitalization documents stamped and signed by the previous TPA several times. Having received the documents, they are repeatedly asking the same query. When contacted the Co ordinators of our Indian Bank Mrs. Poorni Ashwin [protected], she told me to wait. When contacted her for more than 10 times she ignored my call. When sent an message after waiting for 14 days, she informs me to send a mail to indianbank.[protected]@bajoria.in. This she could have told earlier. To all the mails I have sent my concern several times, but no one even acknowledged the mail. Even National Insurance helpline did not respond or acknowledge my Email. When contacted [protected] he simply tells us to call helpline stating that he is on leave, busy with work etc. When contacted the Heritage Health Insurance TPA helpline[protected]/[protected], they simply keep on transferring the call and make me to wait for 30 minutes for each call. This happened 4 times. After 30 minutes the call gets disconnected. But not getting any answer from the processing team. Being the Bank employee, unable to get time to connect to them, inspite of my sparing the valuable time of customers in the Bank, I am unable to get response from them which causes more frustration and mental distress in my work. I have submitted all the documents required for the partial reimbursement claim as per the policy but they are simply postponing and asking the same query several times. I request your honourable office to intervene and take suitable action against the TPA for their duty ignorance.

Today (04/07/2021) I tried online payment for renewal of my Policy[protected] for my Vehicle No KL-10-AX-5846 through HDFC bank internet banking.
The payment amount 2423.00 debited from the account but the Renewal failed and the amount was not refunded.
The transaction reference number is[protected].

I have paid Rs.6305/-the towards the renewal insurance policy No[protected]. of my Motor Car No.KL11AJ 6006 on14-6-21at 11.44am as per transaction No.625310 by using debit card of SBI . But till date I have neither received my policy renewed nor any reply received. i have sent two e mail message on 16/6/21and 18/6/21. Both are unanswered. The existing policy will expire on 29/6/21 and therefore I need the policy renewed immediately.
Bhargavi p (PhoneNo.[protected])

My wife is a cancer patient. She had undergone a major surgery on 25.03.2021. It was a cashless claim from Medi Assist TPA under a corporate policy taken by my son Shri Suvajit Mukherjee.

According to the corporate policy, the employee has to pay 20% of the Bill amount as CO-PAY. Accordingly they did not pay Rs.91, 580.00 and Rs.14, 430 as non-medical expenses. Rest they have pad directly to the Hospital: Tata Medical Center.

Subsequently, we lodged the claim with National Insurance against my policy with the National Insurance.

The third party assurer of National Insurance "Heritage Health TPA" has re-opened the entire Bill amount and disallowed some expenditures which has already been approved by Medi Assist TPA.

We firmly believe that there is a policy guidelines about the eligibility/ Non-eligibility issued by IRDAI which are being followed for all Insurance Companies.

How then the TPA of National Insurance can disallow the expenditures allowed/approved by Medi Assist and under what clause? We did not claim the entire amount of the Bill, we claimed for the co-pay amount.
My POLICY NO:[protected]
CLAIM NO:HH[protected]

I shall look forward to getting your pro-active response at the earliest