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National Payments Corporation of India [NPCI] Complaints & Reviews

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Updated: Jan 22, 2026
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National Payments Corporation of India [NPCI] reviews & complaints page 153

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P
Partha Pal
from Delhi, Delhi
Jan 26, 2018
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Address: Gurgaon, Haryana, 122001
Website: www.npci.org.in

Dear sir / madam,

From last month i have stopped getting my lpg (Lpg id - 1 [protected]) subsidy (Amount - rs. 246) in my linked bank account. I have checked with the dealer and as per their record my sbi bank account details are showing, but when i am logging into my lpg portal it's showing axis bank details are showing. Please look in the below screen-shot for more details.

I have also checked with axis bank and as per their record my adhaar details are already update. Kindly look into the issue and resolve the same asap.

Thanks & regards,
Partha pratim pal
Email: [protected]@gmail.com
Mob: [protected] / [protected]
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
Jan 26, 2018
Updated by Partha Pal
I have also contacted with bharat gas but they only promised to give a call back along with a docket number but after that no action has been taken on the same. Really horrible.
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    kdkumod kumar
    from Patna, Bihar
    Jan 26, 2018
    Resolved
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    Address: Patna, Bihar

    Respected sir
    My adhar no. Has been linked with sbi bank a/c but not showing at npci server or rather at dial no.*99*99#

    On dial *99*99# it show airtel payment bank but i have close my airtel payment bank. So please link my sbi a/c.. And update linking status immediately

    Proof of aadhar card, passbook of bank a/c is in photo
    Sir please take action immediately
    Name - kumod kumar email id - [protected]@gmail.com
    Mar 9, 2018
    Complaint marked as Resolved 
    MY SBI A/C IS NOT LINKS WITH AADHAAR NO ..BUT BANK SHOW THE ACTIVE STATUS .. I HAVE DETAIL OF ADHAR NO . AND A/C NO ..
    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
    Jul 08, 2022
    Updated by kdkumod kumar
    delete the bank details and adhar details.unfortunately updated
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      P
      Pessi25
      from Hyderabad, Telangana
      Jan 26, 2018
      Resolved
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      Account number [protected]
      Aadhar number[protected]
      Respected sir/madam
      I am post graduate student and applied for aicte-gpat stipend through my college. My beneficiary code for scholarship isn't generated by aicte-gpat stating that the reason that"my aadhar number is not linking status is inactive"
      I checked with my bank and i was told that my aadhar number is already seeded with sbi bank account (Account number is [protected]) by the bank officials. They however reseed my aadhar with my bank account upon my request but yet in uidai link-mapper-npci database status is being shown as"no bank account is linked with my aadhar number till to-date." i also checked my aadhar-npci linking status using used*99*99# and this also shows that no bank account is linked with aadhar till to-date.
      I will be visiting the bank again and again even i got screenshot/printout from bank as certification showing that the aadhar is already seeded with my bank account. As sbi already seeded aadhar with my bank account, it is npci who should initiate action to link my aadhar with npci database
      Feb 1, 2018
      Complaint marked as Resolved 
      No steps taken yet
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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        A
        Arasavilli Sri Sandhya
        from Hyderabad, Telangana
        Jan 26, 2018
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        Respected sir/madam,
        I am a postgraduate student and applied for aicte-gpat stipend through my college. My beneficiary code for the scholarship could not be generated by aicte-gpat stating the reason that "my aadhaar and bank linking status is inactive."

        I checked with my bank and i was told that my aadhaar number :[protected]
        Has been linked with my sbi account already (Account no:[protected]) by sbi branch officials. They however reseeded my aadhaar with sbi again upon my request but yet in uidai link-mapper-npci database, status is being shown as "no bank account is linked with my aadhaar number till to-date". I also checked my aadhaar-npci linking status using ussd *99*99# and this also shows that no bank account is linked with aadhaar till to-date.

        I've visited the bank again and even got the screenshot/printout from bank as a certification showing that aadhaar is already seeded/linked with my bank account number in sbi[upload screenshot as proof taking from onlinesbi ]. As sbi already seeded my aadhaar with my sbi account, it is npci who should initiate action to link my aadhaar to npci database.
        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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          S
          satya mounika putrevu
          from Mirialguda, Telangana
          Jan 26, 2018
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          Address: East Godavari, Andhra Pradesh, 533201

          Respected sir/madam,
          I am a postgraduate student and applied for aicte-gpat stipend through my college. My beneficiary code for the scholarship could not be generated by aicte-gpat stating the reason that "my aadhaar and bank linking status is inactive."

          I checked with my bank and i was told that my aadhaar number :[protected]
          Has been linked with my sbi account already (Account no: [protected]) by sbi branch officials. They however reseeded my aadhaar with sbi again upon my request but yet in uidai link-mapper-npci database, status is being shown as "no bank account is linked with my aadhaar number till to-date". I also checked my aadhaar-npci linking status using ussd *99*99# and this also shows that no bank account is linked with aadhaar till to-date.

          I've visited the bank again and even got the screenshot/printout from bank as a certification showing that aadhaar is already seeded/linked with my bank account number in sbi. As sbi already seeded my aadhaar with my sbi account, it is npci who should initiate action to link my aadhaar to npci database
          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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            J
            Jaypal malviya
            from Dhamtari, Chhattisgarh
            Jan 26, 2018
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            Address: Ujjain, Madhya Pradesh, 456010

            Dear sir my adhar card nambur is not update ncpi server please update
            Dhar nambur.[protected]
            Boi a/c no. [protected]
            Ifse no. Bkid0009103
            Not showing *99*99#
            My adhar linked my bank account but sir nit update for ncpi server please update my adhar
            Dear sir i have 2 bank account all account update but not showing ncpi server
            Sir my gas lpg subsidy problam please add my adhar
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
            Jan 24, 2018
            Sanjay Arati Pandey's response
            addhar updated in all bank, as U.C.O BANK ALLAHABAD BANK
            Resp sir i am sanjay kumar pandey my addharno is[protected]
            we ahve submit my addharno in all my banks kindy active my addharno in npci server to get guess subsidry.

            Addharno is[protected] kindly active it

            find screen shot
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              P
              Prakhyath1994
              from Vijayawada, Andhra Pradesh
              Jan 25, 2018
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              Address: 530017

              Respected sir/madam,
              I am a postgraduate student and applied for aicte-gpat stipend through my college. My beneficiary code for the scholarship could not be generated by aicte-gpat stating the reason that "my aadhaar and bank linking status is inactive."

              I checked with my bank and i was told that my aadhaar number :
              Has been linked with my sbi account already (Account no: [protected]) by sbi branch officials. They however reseeded my aadhaar with sbi again upon my request but yet in uidai link-mapper-npci database, status is being shown as "no bank account is linked with my aadhaar number till to-date". I also checked my aadhaar-npci linking status using ussd *99*99# and this also shows that no bank account is linked with aadhaar till to-date.[upload screenshot as proof taken from uidai website]

              I've visited the bank again and even got the screenshot/printout from bank as a certification showing that aadhaar is already seeded/linked with my bank account number in sbi[upload screenshot as proof taking from onlinesbi ]. As sbi already seeded my aadhaar with my sbi account, it is npci who should initiate action to link my aadhaar to npci database
              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
              Sir..my name is dinesh sobti .bank a/c no [protected].IFSC CODE.KKBK000833... kotak mahindra bank /addhar card no .[protected]..is link to bank but npci data base in inactive so please active in npci data base...lpg. bharat gas...
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                S
                Satish Kumar Dewangan
                from Vidisha, Madhya Pradesh
                Jan 25, 2018
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                Address: 491111
                Website: [email protected]

                Dear sir,
                My aadhaar number has been linked with bank account but not showing at npci server or rather at dial no: *99*99#.

                Satish kumar dewangan
                Aadhar no.[protected]
                Consumer no. Cx18076852
                Consumer id [protected]
                Oriental bank of commerce
                A/c no. [protected]
                Ifsc code orbc0102005
                Branch –amleshwar, tahsil - patan, dist.- durg (C. G.) 491111
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                  S
                  seeker9t4
                  from Kakinada, Andhra Pradesh
                  Jan 25, 2018
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                  Address: Visakhapatnam, Andhra Pradesh, 530051

                  My aadhaar card number is[protected] .

                  Initially I only one had one account within sbi bank with account no [protected] . It is then mapped to NPCI(Bank Aadhaar Mapping has been done with sbi as checked from using uidai mapper weblink)

                  But later, I opened an account with union bank and now my sbi-npci linking got overridden and now uidai website link mapper shows status that my union bank is linked to NPCI

                  Later I visited sbi branch and asked them to reseed or relink whatever they could do, so that they I can get my sbi-npci linked in uidai instead o[censored]nionbank-npci in uidai website.I don't want my unionbank-npci linked within uidai/npci

                  Later I asked Sbi bank officials to relink my sbi account with aadhaar and they said my aadhaar is linked with sbi, but that is not reflecting in uidai website.Even, I also linked multiple times using ATM of sbi, internet banking of sbi to link my sbi.The sbi website also shows a status that my aadhar is liked to sbi but till todate I could not see my sbi-npci linking mapped in UIDAI website .Its NPCI who should take action or discuss this issue mutually with SBI
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                    V
                    vinod009
                    from Pune, Maharashtra
                    Jan 25, 2018
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                    Address: 416401

                    Respected sir,
                    my name is vinod patil.i linked adhar to my bank account but it is not shown in npci server also dialing a no *99*99#. when i go to bank they say adhar linking is done from our side.when i check on udai portal it shows techanical issue . adhar linked status is very important to me a to get a pg scholorship because of this issue my schorship is stoped . solve the problem as early as possible i give my detail also i show you adhar linked status in bank website
                    adhar no[protected]
                    sbi a/c no-[protected]
                    IFSC code - SBIN0002139
                    branch code -2139
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                      V
                      vasimali saiyad
                      from Vadodara, Gujarat
                      Jan 25, 2018
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                      Address: 395003

                      Sir
                      My name is khan rabiyabi and i m from surat gujarat,
                      My aadhar card no.[protected]. I also submit my aadhar card in hp gas co. And bank of baroda but i can' received subcidy last one year. So which problem i don't know so i request you pls. Help me
                      And give me subcidy i m 68 year old.

                      So pls. Do the needfull at you end
                      Tnx a lot
                      For khan rabiyabi
                      Surat, gujarat, india
                      [protected]
                      Jay hind jay bharat, vande matram bharat mata ki jay
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                        N
                        naseerirfan
                        from Hyderabad, Andhra Pradesh
                        Jan 25, 2018
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                        Address: Hyderabad, Andhra Pradesh, 500028

                        Dear sir,

                        I have updated my aadhar card#[protected] in hdfc bank a/c#[protected], hp gas and the same is shown on their website but on pahal status in hp gas site there is no any bank linkage history showing in it. Due to this problem, my lpg subsidy (Hp gas consumer number 616264) showing "payment on hold" since 20.10.206.

                        You are please requested to arrange for updating my aadhar from your side as soon as possible.

                        As i understand that subsidy goes in latest aadhar updated bank linkage account, then why my subsidy is not transferring in my latest updated bank account.

                        Appreciate your support and help

                        Regards,

                        Naseeruddin
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                        Feb 28, 2018
                        Updated by naseerirfan
                        Dear Sir,

                        Its about a month and my request is still unanswered. Looking for your help & support on the query raised.

                        Thanks,

                        Naseeruddin
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                          R
                          rizaameen
                          from Pune, Maharashtra
                          Jan 24, 2018
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                          Address: Nagpur, Maharashtra, 440002
                          Website: www.npci.org.in

                          Dear sirs,

                          Below are the transcript of the emails with the concerned authorities (Npci, hp gas, icici bank)
                          [protected][protected]
                          Dear sir/madam,

                          Thank you for writing to us.

                          We wish to inform you as per npci database that the given aadhaar number
                          [protected] has been inactive with idbi bank from[protected].

                          If you wish to activate the same, kindly approach your respective bank with
                          Aadhaar card details.

                          Aadhaar seeding, activation/de-activation will be done by bank end only.

                          Npci provides a plat form for exchange of files between the omc’s and banks.

                          For subsidy related query, kindly call omc toll free numbers :[protected]

                          Note: the subsidy will be credited to the aadhaar seeded last which is in
                          Active status.

                          Thanks & regards
                          Nach team
                          National payments corporation of india
                          [protected][protected]

                          — original message —
                          From: [protected]@npci.org.in [mailto:[protected]@npci.org.in]
                          Sent: 20 december 2017 08:00
                          To: [protected]@npci.org.in
                          Subject: get in touch form details

                          Submitted on wednesday, december 20, 2017 - 07:59 submitted by anonymous
                          User: 203.192.225.67 submitted values are:

                          Name: riza e rab z ameen
                          Email: [protected]@gmail.com
                          Mobile number: [protected]
                          Subject: dbtl related queries
                          Description:
                          Dear sirs,

                          Following is the message that i received from hpcl.
                          "your subsidies are not being transferred as your aadhar card is inactive in
                          Npci. You are requested to kindly approach your nearest uidai

                          Center for correction in your aadhar card subsequent to which your subsidies
                          Shall be transferred to your aadhar linked bank account."
                          First of all i would like to inquire as to why the aadhaar is inactive in
                          Your database and secondly it is an humble request as to kindly update the
                          Aadhaar inactive status to active at the earliest.

                          Aadhaar number[protected]
                          My account number[protected]
                          Bank - icici bank
                          Address - icici bank ltd., pushpak plaza, new itwari road, near gandhi
                          Putla, itwari - nagpur-440018, nagpur dist., maharashtra.
                          District - nagpur
                          State - maharashtra
                          Branch - nagpur itwari maharashtra
                          Branch code - 001463
                          Ifsc code - icic0001463
                          Micr code[protected]

                          Thanks & regards.

                          The results of this submission may be viewed at:
                          https://www.npci.org.in/node/608/submission/12468
                          [protected][protected]
                          Dear sirs,

                          First of all thanks for the prompt reply of yours and sorry for the delay in reverting back to the email. Kindly find attached some files for your kind reference, related to the communications with the bank and the gas authorities...

                          Both the agency have turned out to be helpless in solving the matter.
                          Both are unable to de-link and re-link the aadhaar from their databases and are only passing the buck from here to there.
                          At both the places my aadhaar no. Is updated but still i am not receiving my subsidy amount...

                          Just for your kind information i have closed my idbi account on 19/08/2017 and since then the problem has started...

                          It is an humble request to kindly update the same in your npci database

                          Aadhaar number[protected]
                          My account number[protected]
                          Bank - icici bank
                          Address - icici bank ltd., pushpak plaza, new itwari road, near gandhi
                          Putla, itwari - nagpur-440018, nagpur dist., maharashtra.
                          District - nagpur
                          State - maharashtra
                          Branch - nagpur itwari maharashtra
                          Branch code - 001463
                          Ifsc code - icic0001463
                          Micr code[protected]

                          You have written "if you wish to activate the same, kindly approach your respective bank with
                          Aadhaar card details.

                          Aadhaar seeding, activation/de-activation will be done by bank end only."

                          I have approached the bank regarding this matter many of the times and submitted the aadhaar copy and raised multiple service request with them but nothing happened...

                          And the same i have done with the gas agency, from meeting the lower officials to the higher concerned officials, but nothing happened.

                          Kindly look into the matter on a priority basis and revert back at the earliest.

                          Thanks & regards
                          [protected][protected]

                          Finally, update my bank account status in npci database at the earliest.

                          Thanks
                          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                            S
                            S.Chakraborti
                            from Kolkata, West Bengal
                            Jan 24, 2018
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                            Dear sir,

                            Please refer my message dated 17.01.2018 regarding activation of aadhaar in npci.

                            I would like to inform you that my aadhaar no is[protected], lpg id is[protected] and i would also like to inform you that my subsidy amount rs. 267.59 (Tfr type actc) status is showing that the payment on hold (Aadhaar inactive in npci).

                            Please do the needful at the earliest.

                            Thanks & regards

                            Sankar chakraborti
                            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                            My Aadhar Number is[protected]. I want to fill scholarship form in which aadhar link to bank is mandatory. I have linked my aadhar with SBI bank account. Then also it is shown not linked. Please solve the problem as early as possible.
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                              Janani K A
                              from Lalgudi, Tamil Nadu
                              Jan 24, 2018
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                              Respected sir/madam,
                              I am a postgraduate student .I cleared a competitive exam and applied for a scholarship. I didn't receive the scholarship still .I was told its because my aadhar and bank linking status is inactive. It has been already linked. I checked with my bank and I was told that it has been already linked .Even then the problem existed and I myself linked it using the internet banking. I tried checking the status in UIDAI portal and It was showing that my request could not be displayed due to some technical issues. I'm really helpless and don't know what has to be done next .
                              I kindly request you to help in resolving this issue.
                              I will be highly obliged if you can help me with this.


                              thanking you,
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                              Feb 06, 2018
                              Updated by Janani K A
                              Aadhar customer care service told me that the information displayed on the check status link is not reliable as it's source is based upon NPCI servers.
                              I request you to kindly help me as soon as possible in resolving this issue.
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                                K
                                kay cee
                                from Jagraon, Punjab
                                Jan 24, 2018
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                                Address: Ludhiana, Punjab, 141008

                                Dear sir/madam

                                (Raminder again and again)

                                Dear sir
                                I have linked my adhaar[protected] with my bank account
                                Is-[protected], oriental bank of commerce, ifsc code is orbc0105252 and my lpg distributor also (Consumer no-643443, name - gopal). But according to ncpi (Aadhaarlinking status in bank (As per npci : not submitted) not submitted i haveasked so many times in my bank and they said they had done from his sideand updated my adhaar with my bank account, and its not updated from npci. And how i know the status of this, bank person given the adhaar linking
                                Receipt with my bank account. Please tell me the solutions about this
                                Issue. My mobile is [protected]

                                Please find atteched file (Screen shot)

                                Thanking you

                                Gopal

                                [protected]
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                Jan 15, 2018
                                Kiran vrajlall budhadev's response
                                My aadhar no.[protected] cannot be linked with my bank account which is maintained by central bank of india ( a.c no.[protected])As a result. The subsidy on lpg cannot be credited.I have already complained to central bank of india video no.C/08012018/61280 dated 80/01/2018
                                My aadhar no.[protected] cannot be linked with my bank account which is maintained by central bank of india (a/c. no.[protected]. As a result.the subsidy on lpg cannot be credited. I have already complained to central bank of india video no.C/08012018/61280 dated 08/01/2018
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                                  S
                                  Srini A
                                  from Mumbai, Maharashtra
                                  Jan 24, 2018
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                                  Address: Mumbai City, Maharashtra, 400708

                                  Even though, my aadhar number is linked with my bank account (With icici), when i check the status of bank-aadhar linking an incorrect bank account (Vijaya bank) is shown in the link and that too in "inactive" status.

                                  Due to this i am not able to get aadhar linked payments in my bank account.

                                  The bank personnel are confirming about the linkage of aadhar with the bank account in their systems but have expressed that they cannot do anything about the records at npci and they cannot rectify the same.

                                  There is now no mechanism to rectify the linkage of aadhar and bank account in npci database.

                                  Kindly help
                                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                  Hi sir my name is John SunishI have submitted adhaar card in bank and adhaar is updated in my bank account but the NPCI status is still inactive. I have bank account in bank : SBI, Account number : [protected], Ifsc code : SBIN0070145, Adhaar number :[protected] So please update my account in NPCI. Thank u sir
                                  I have submitted adhaar card in bank and adhaar is updated in my bank account but the NPCI status is still inactive. I have bank account in bank : Oriental Bank of Commerce, Account number :[protected], Ifsc code : UTIB0002820, Adhaar number :[protected]. So please update my account in NPCI. Thank u sir
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                                    R
                                    rubinashahni
                                    from Hojai, Assam
                                    Jan 23, 2018
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                                    Address: Imphal East, Manipur, 795130
                                    Website: www.npci.org.in

                                    I had linked my sbi account with aadhar no.[protected]. But, the status shown as not yet linked in my lpg login page and i am not getting the lpg subsidy.

                                    While checking online, it shows cannot be processes due to technical reason.

                                    Lpg consumer no-cx27028019
                                    lpg consumer id-3 [protected]
                                    aadhar no[protected]

                                    regards,

                                    rubina shahni
                                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                      K
                                      kcms
                                      from Rawatbhata, Rajasthan
                                      Jan 23, 2018
                                      Resolved
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                                      Resolved

                                      Address: Kota, Rajasthan

                                      My aadhaar number has been linked with bank account but not showing at npci server or rather at dial no: *99*99#.
                                      Subsidy amount is in hold due to npci linkage, aadhaar number is submitted in my both bank as well as given in lpg distributor, but still amount is in hold, why?
                                      Please least release it as soon as possible
                                      Indane gas
                                      Customer lpg id.-[protected]
                                      Name-munnalal
                                      Kota, rajasthan
                                      Jan 24, 2018
                                      Complaint marked as Resolved 
                                      please solve my problem, subsidy not transfer in my account. Error Processing Subsidy Check Consumer Master and UID Master
                                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                        samveg
                                        from Pardi, Gujarat
                                        Jan 23, 2018
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                                        Address: Anand, Gujarat, 388315

                                        Inactive adhar card on npci server
                                        Hello sir
                                        I am samveg send this complain for "my bank is central bank of india
                                        They show that my adhar card is being linked but then also on npci server it shows inactive. When i try in *99*99# then its shows my that"sry your adhar is not linked with any bank accounts"
                                        Because of this aur scolarship is pending
                                        Plz sir look into this matter as fast as possible
                                        Name : rokad samvegkumar ashokbhai
                                        A/c no. - [protected]
                                        And adhar no : [protected]
                                        Type: saving account
                                        Plz do fast...
                                        Thankyou
                                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                        Jan 22, 2018
                                        kaushikjatin442's response
                                        Change bank account on uidia
                                        Hi i want to infrom that i am linking my bank account of sharab haryana gramin bank but i am not linking my bank account so i want to say please link my bank account my bank whose name is given above please help as soon as possible
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