National Payments Corporation of India [NPCI] — payment show successfully but receiver not received

Address:K-45/a, Patel Nagar, Ghaziabad, Ghaziabad, Uttar Pradesh, 201001

Hi,
My Punjab National Bank account no [protected], I send amount 2000/- from Paytm BHIM [protected] to Phonepay BHIM [protected]@ybl, my reference Id[protected]. My bank say your transaction successfull but receiver bank say I don’t received any 2000/- payment for date 10/04/2019. Please solve this problem and what’s returning process.
Thanks
Yogesh Kumar Rai
[protected]
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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