National Payments Corporation of India [NPCI] — refund amount

Address:

500081

Hi my name is preeti. Holding icici bank account.
On 2nd feb i have made red bus booking translation thought upi which failed twice and the amount 774 +774 is debited.
I have contacted red bus and they confirmed amount has not reached red bus.
The two upi transaction i'd are: ref nos[protected] and[protected].

It's been almost two months i have been following up with npci team @contact. [protected]@npci.org.in
But the person handling my complain mallikarjun does not give good response.

Please help me here to receive the amount. Its been two months. I m following and i m fed up now: (