National Payments Corporation of India [NPCI] — regarding non credit of subsidy in bank account

Address:

Solan, Himachal Pradesh, 173212

Sir i am having the gas connection with hp gas agency and i had opened bank account in punjab national bank and aadhaar card was seeded with gas agency and in bank account also. But subsidy not getting credit in bank account and when inquired from gas agency they told me that there is nothing from there end and bank officials said that it is well linked with account. I am failed to understand then why the subsidy is not coming.
Kindly look into matter and resolve please.
Gas consumer no is 514920