National Payments Corporation of India [NPCI] — send money but not received by receiver

Dear sir/ma’am
I’m doulat ram, i have sbi saving a/c at isbt kashmirigate, new delhi branch a/c no. [protected]. I had transferred sum of 15, 000/- to omprakash having a/c in rajasthan marudhara gramin bank, mahiyawali sri ganganagar raj. A/c [protected] on 06.01.2018 with tran. No. Upi[protected]/[protected]@sbinorrmrgb. Ifs through tez app with google trans. Id:- cicagidv7vvzgq and upi transaction id:[protected].
Sir till beneficiary not received amount in his account. I had talk more than 6-7 time with sbi helpline and also talk with tez app care, but the results are same. I also rise my compliant in customer form with complaint no. 695633. Sbi bank said they had paid the same to tez app and tez app customer care said the amount of same 15000/- transferred to omprakash having a/c in rajasthan marudhara gramin bank, mahiyawali sri ganganagar raj. A/c [protected] on the same day. I had send mail and also inquired about it but my valuable money not received by relative. There is no any mistake or wrong info. Provided to tez or sbi bank but both are not ready to take responsibility for the same. I’m hopefully requesting to you, please look into the matter and short out it asap.

Thank you.