National Payments Corporation of India [NPCI] — upi transaction issue: recipient not received the amount

Address:

Cuttack, Odisha, 753004

UPI Transaction Issue

UPI Ref ID:[protected] dated[protected] at 09:43 AM
Transaction ID: PTMED0EFC0E82334FC586945BEF725446B6
HDFC Customer ID:[protected]

With reference to the above UPI ID, the transaction was done through PAYTM UPI mode to Mr Kandregula Haribabu ([protected]@paytm) for an amount of Rs. 10, 000.00. Informatively, the success was shown in PAYTM for both sender and receiver's app. However, recipient claims that money was first credited and again reversed and after which money is not yet credited. Basing on which the DISPUTE CASE was registered (after waiting 3 working days) at HDFC Phone banker as I, Diptimoy Mohanty is Customer holding Savings Account at HDFC as cited above under reference. In return, I received a call bank stating that they have successfully debited the amount of Rs. 10, 000.00 from my account and pending at SBI bank and further no confirmation is provided regarding the crediting to recipient's account.

Please note that the money is on hold since 13 days and I am in this problematic situation. Hence, it is requested to take my issue on priority and provide the present status about where the money is?? Kindly requested to credit the money immediate please. HDFC bank and SBI is not responding to my complain. Please do the needful at the earliest please.

Kindly, acknowledge the receipt of this email and resolve it without further delay. Attached Recipient bank statement for your reference please.