Naukri.com — refund issue

Address:Mumbai City, Maharashtra

I'm anu from chennai. I had created an account in naukri for job search. A lot of recruiters contacted me regarding several job posts and vacancies. On 20-july-2019 i received a mail and a lot of calls from a company named trumind solutions regarding a branch operations manager post at standard chartered bank.in the mail i received i was told to pay an amount of rs.2250 as a registration fee to apply for the above mentioned job post. It was clearly mentioned that in any case the candidate fails to clear the interview process they would refund the registration fee back to the candidate. I paid r.2250 to one mr. Kamal mahto through google pay as per the instructions given to me by ms. Yogita datta, hr at trumind solutions. I paid the amount to mr. Mahto and appeared for the first round. I was told that there will be two rounds first round will be a telephonic round and the second would be a face to face interview. I cleared the first telephonic round and i received a lot of calls from another hr mr. Ritesh from trumind solutions and one mr. Ishaq ali from standard chartered after i cleared the first round i received a mail in which i was told to pay an amount of rs.7500 to enter the second round which was also a refundable amount. And the second round was also a telephonic round and not face to face interview with standard chartered officials like they mentioned earlier. So i felt it was fake so i stopped the interview process and i contacted the hr, mr. Ritesh from trumind to inform that i'm not proceeding further with this process and requested to refund the amount i paid. Mr. Ritesh and mr. Ishaq ali tried their maximum to convince me to pay 7500 but i was very clear with my decision and proceeded with the refund request. Mr. Ritesh told me one of his staff from accounts department would be contacting me soon to get my account number details to refund the amount. Till date no one contacted me for getting my details and mr. Ritesh and ms. Yogita datta stopped answering my calls and messages. I tried calling ms. Yogitta datta to enquire about my refund status from another number and she attended the call and once i told my name she just like that cut the call and never attended any of my calls then. This company is fake as per my experience. I'm hereby attaching the contact details of mr. Ritesh, ms. Yogita datta and the name and bank details of the person i was told to pay rs.2250. Kindly enquire about this issue and i request you to help me get my refund from trumind solutions. I have all the emails, messages and phone recordings of the people who contacted me regarding this job issue. So please do the needful.

Mr. Ritesh - ([protected])
Ms. Yogita datta - (+91 [protected])
Mr. Kamal mahto - punjab national bank
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Naukri.com customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2019
Naukri.com Customer Care's response
Dear Anu,

Thank you for registering your concern with Naukri.com

At the outset we would like to clarify that the calls has not gone from Naukri.com

Here the caller is using the name of Naukri.com to gain trust to try and offer himself legitimacy. Please avoid any contact with the caller in question.

On basis of past complaints from jobseekers, we encourage you to be wary of emails that

• Ask your personal, non-work related information such as Credit Card numbers or Bank information over phone or email
• Do not provide a call back phone number or provide contact information that is outside the country
• Ask for monetary transactions, money-transfers, or payment for Job Applications, conducting interviews, or any other such employment/recruitment related purpose
• Promise a guaranteed job
• Promise emigration and ask for money to process visa, etc.

Please go through our fraud alert page for further information. To verify if a Call has gone from Naukri.com you may authenticate the same at our Trust and Safety Page. As you might have received (or receive) emails from the imposters, kindly do report their complete details (Name, Mobile/phone Number, website or Email address) to us at [protected]@naukri.com

We would advise you to exercise due diligence before acting on any such. Please always check with the actual recruiter if you are asked to pay for interview, offer letter, etc. In case you have been the victim of criminal conduct, you are further advised to approach the nearest police station within the jurisdiction of which you are located.

Please feel free to revert in case of any query; we would be happy to help you out.

Regards,
Team Naukri.com
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